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Sony WH-CH500 User Manual

Sony WH-CH500
93 pages
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Help Guide
Wireless Stereo Headset
WH-CH500
Use this manual if you encounter any problems, or have any questions.
Getting started
What you can do with the Bluetooth function
About voice guidance
Supplied accessories
Checking the package contents
Parts and controls
Location and function of parts
About the indicator
Power/Charging
Charging the headset
Available operating time
Checking the remaining battery charge
System requirements for battery charge using USB
1

Table of Contents

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Sony WH-CH500 Specifications

General IconGeneral
Control typeButtons
Headset typeBinaural
Product typeHeadset
CertificationCE
On/off switchYes
Product colorBlack
Wearing styleHead-band
Recommended usageCalls/Music
USB connectorMicro-USB
Frequency band2.4 GHz
Wireless range10 m
3.5 mm connectorNo
Bluetooth version4.2
Connectivity technologyWireless
Impedance- Ω
Driver typeDynamic
Driver unit30 mm
Magnet typeFerrite
Ear couplingCircumaural
Headphone frequency20 - 20000 Hz
Microphone typeBuilt-in
Microphone frequency50 - 8000 Hz
Microphone direction typeOmnidirectional
Standby time200 h
Battery voltage3.7 V
Battery recharge time4.5 h
Continuous audio playback time20 h
Operating temperature (T-T)0 - 40 °C
Mac operating systems supportedMac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.9 Mavericks
Windows operating systems supportedWindows 10 Home, Windows 10 Pro, Windows 7, Windows 8, Windows 8 Pro, Windows 8.1, Windows 8.1 Pro
Battery life1200 min
Weight and Dimensions IconWeight and Dimensions
Weight140 g

Summary

Getting Started and Basic Functions

What you can do with the Bluetooth function

Explains the headset's capabilities for wireless music and calls via Bluetooth technology.

About voice guidance

Details the voice prompts provided by the headset for various operational states and notifications.

Headset Components and Status

Location and function of parts

Identifies and describes the purpose of each physical part of the headset.

About the indicator

Explains the meaning of different LED indicator lights and their color patterns.

Power and Battery Management

Charging the headset

Provides instructions and requirements for charging the headset's internal battery.

Checking the remaining battery charge

Describes methods to check the current battery level of the headset.

Wireless Connection Setup

How to make a wireless connection to Bluetooth devices

General guide on establishing a wireless Bluetooth connection between the headset and other devices.

One-touch connection (NFC) with a smartphone

Details the NFC pairing process for compatible Android smartphones.

Pairing and connecting with an Android smartphone

Step-by-step guide for pairing and connecting the headset with Android devices.

Connecting to a paired Android smartphone

Instructions for reconnecting the headset to an already paired Android device.

Pairing and connecting with an iPhone

Step-by-step guide for pairing and connecting the headset with iPhones.

Connecting to a paired iPhone

Instructions for reconnecting the headset to an already paired iPhone.

Pairing and connecting with computers

Guides for pairing and connecting the headset with Windows computers.

Connecting to a paired computer

Instructions for reconnecting the headset to an already paired computer.

Pairing and connecting with other Bluetooth devices

General procedure for pairing with various Bluetooth-enabled devices.

Disconnecting Bluetooth connection (after use)

How to properly end a Bluetooth connection between the headset and a device.

Audio Playback and Control

Listening to music from a device via Bluetooth connection

How to play music wirelessly from a connected Bluetooth device.

Controlling the audio device (Bluetooth connection)

Using headset buttons to control music playback and volume on the connected device.

Call Management Features

Receiving a call

Instructions for answering incoming calls using the headset.

Making a call

How to initiate a phone call using the headset.

Functions for a phone call

Details the call management functions supported by the headset.

Voice Assistant Integration

Using the voice assist function (Google App)

Guide to activating and using the Google Assistant via the headset.

Using the voice assist function (Siri)

Guide to activating and using Siri via the headset.

Important Information and Safety

Precautions

Key safety warnings and usage guidelines for the headset.

Customer support websites

Provides links to Sony's support websites for further assistance.

Troubleshooting Common Issues

What can I do to solve a problem?

General steps for resolving common headset issues.

The headset is not turned on.

Troubleshooting steps for when the headset fails to power on.

Charging cannot be done.

Solutions for issues preventing the headset from charging.

No sound

Troubleshooting steps to resolve issues with no audio output from the headset.

Low sound quality

Troubleshooting steps to improve poor audio quality.

Sound skips frequently

Solutions for intermittent audio dropouts or skipping.

Pairing cannot be done

Steps to take when the headset fails to pair with a device.

Unable to make a Bluetooth connection

Steps to resolve failures in establishing a Bluetooth connection.

Cannot hear a person on a call

Solutions for not being able to hear the other party during a call.

Reset and Factory Settings

Resetting the headset

Procedure to reset the headset to its default operational state without deleting pairing.

Initializing the headset to restore factory settings

How to reset the headset to its original factory settings, erasing all data.

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