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Sony XAV-9500ES - Limited Warranty Details

Sony XAV-9500ES
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111111111111111111111111111111111111111111111111111111111111
4-597-061-12
SONY@
LIMITED
WARRANTY
U.S. and Canada only - 3 years
Car Audio
Sony Electronics Inc. solely for purchases made in the United States and Sony of Canada Ltd. solely for purchases made in Canada (collectively "Sony") warrants this product
against defects
in
material or workmanship for the original owner and any subsequent end user owner(s) (''You"
or
''Your") for the time period set forth above
as
set forth herein.
Pursuant to this Limited Warranty, Sony will, at its option,
(i)
repair the product using new or refurbished parts
or
(ii) replace the product with a new or recertified/refurbished
product of the same (or similar) model. For purposes
of
this Limited Warranty, "recertified" or "refurbished" means a product or part that has been returned
to
its original
specifications.
In
the event
of
a
defect,
these
are
Your
exclusive
remedies.
Sony does not warrant that the operation of the product will be uninterrupted or error-free.
Term:
For
the
time
period
set
forth
above
from
the
original
date
of
purchase
of
the
product
when
purchased
directly
from
Sony
or
Sony
authorized
dealer
(To
determine
if a
dealer
is in
the
Sony
authorized
dealer
network,
please
visit US: www.sony.com/retailers;
Canada:
https://dealerlocator.sony.ca/locator;
or
contact
Sony
directly),
Sony
will, at its option, repair
or
replace with a new, recertified
or
refurbished
product
or
part,
any
product
or
part
determined
to
be
defective.
This Limited Warranty covers only
the
hardware
components
packaged with
the
product. It
does
not
cover
separate accessories, technical assistance for
hardware
or
software usage and it
does
not
cover
any
software products
whether
or
not contained in
the
product,
and
other
included content;
any
such software
or
other
included
content is provided "AS IS" unless expressly provided for in
any
enclosed software Limited Warranty
or
End
User
License Agreement. Please refer to
the
End
User
License Agreement(s) included with
the
product for Your rights and obligations with respect
to
the
software
or
other
included content. If
You
purchased an extended
service plan, please refer to the service plan for the coverage, duration and
terms
of service. Extended
service
plans are
not
governed
by this Limited Warranty.
To
obtain
warranty
service,
You
must deliver the product,
in
either its original packaging or packaging affording an equal degree of protection to a Sony authorized service center
together with a dated purchase receipt
in
order to obtain warranty service. Sony cannot guarantee that it will be able to repair any product under this warranty or make a product
exchange without risk to or loss of software or data. It
is
Your
responsibility
to
remove
or
backup
any
removable
media
or
parts,
data,
software
or
other
materials
You
may
have
stored
or
preserved
on
Your
product.
It
is
likely
that
any
media
or
parts,
data,
software,
or
other
materials
(like
pictures,
music,
videos,
etc.)
will
be
lost
or
reformatted
during
service
and
Sony
will
not
be
responsible
for
any
such
damage
or
loss.
Contact the following for specific instructions on how to obtain warranty service for
Your
product:
For purchases made
in
the UNITED
STATES:
Visit
Sony's
Website: www.sony.com/support
Or
call
the
Customer
Experience
Center:
1-800-222-SONY
(7669)
To register Your
product
or
for
contact
information
to
purchase
accessories
or
parts
go
to
Sony's
Website
For purchases made
in
CANADA:
Visit
Sony's
Website: www.sony.ca/support
Or
call
the
Customer
Experience
Center:
1-877-899-SONY
(7669)
To register Your
product
or
for
contact
information
to
purchase
accessories
or
parts
go
to
Sony's
Website
On-site
service
for televisions
of
certain
dimensions
may
be available
to
a
customer
living within a
50km
radius
of
an
authorized
Sony
service
facility, provided
the
residence can be
accessed
by
an
on-road
service
vehicle.
Repair/Replacement Warranty:
This
Limited
Warranty
shall
apply
to
any
repair,
replacement
part
or
replacement,
recertified
or
refurbished
product
for
the
remainder
of
the
original Limited
Warranty
period
or
for
ninety
(90) days,
whichever
is longer.
Any
parts
or
product
replaced
under
this Limited
Warranty
will
become
the
property
of
Sony
.
Any
replacement, recertified
or
refurbished
product
provided
under
this Limited
Warranty
may,
at
Sony's
option,
vary
in
color
and/or
cosmetic
design from the original
product
and
may
not
include
any
original engraving
or
similar
customization/personalization.
Sony
is
not responsible
for,
and this Limited Warranty does not cover, any damage arising from a failure to operate the product within its intended uses, or otherwise follow the
owner's manual and safety instructions relating to the product's use and installation. Sony
is
not responsible for any labor or parts costs you incur relating to repairs
or
services
from providers/servicers other than from a Sony authorized service center. This Limited Warranty only covers product issues caused by defects in matertal or workmanship
during ordinary consumer use. This Limited Warranty does not cover products purchased from sources other than Sony or a Sony authorized dealer (including non-authorized
online auctions), or issues due to:
(i)
outdoor exposure and other acts of nature; (ii) power surges; (iii) accidental damage; (iv) abuse; (v) limitations of technology; (vi) cosmetic
damage; (vii) contact with liquid, heat, humidity or perspiration, sand, smoke, or foreign materials; (viii) damage, malfunction and/or failure to product resulting from use of parts
or supplies not sold or authorized by Sony;
(ix)
damage, malfunction and/or failure to product resulting from servicing not authorized or performed by Sony or a Sony authorized
service center; (x) computer or internet viruses, bugs, worms,
or
Trojan Horses;
(xi)
malfunctions due
to
peripherals/accessories;
(xii)
modifications of or to any part of the
product, including "rooting" or other modifications to control the behavior of the product or any factory installed operating system; (xiii) consumable parts such as batteries; or (xiv)
any product where the factory-applied serial number has been altered or removed from the product. Further, to the extent this product incorporates use of a display, please note
that a display contains hundreds of thousands of individual pixels, and displays typically contain a small number of pixels that
do
not function properly. This Limited Warranty
does not cover up to
.01
% pixel outages (small
dot
picture elements that are dark or incorrectly illuminated).
This
Limited
Warranty
does
not
cover
Sony
products
sold
"AS
IS"
or
"WITH
ALL
FAULTS"
or
consumables
(such
as
fuses
or
disposable
batteries).
Sony
will
not
replace missing
components
from
any
package
purchased
"Open
Box"
or
"AS
IS".
This
Limited Warranty is valid
only
in the United
States
and
Canada
(as applicable).
LIMITATION
ON
DAMAGES:
SONY
SHALL
NOT
BE
LIABLE
FOR
ANY
INCIDENTAL
OR
CONSEQUENTIAL
DAMAGES
FOR
BREACH
OF
ANY
EXPRESS
OR
IMPLIED
WARRANTY
OR
CONDITION
ON
THIS
PRODUCT.
NOR
SHALL
RECOVERY
OF
ANY
KIND
AGAINST
SONY
BE
GREATER
THAN
THE
ORIGINAL
PURCHASE
PRICE
OF
THE
PRODUCT
FROM
SONY
OR
AN
AUTHORIZED
SONY
DEALER.
DURATION OF IMPLIED WARRANTIES
OR
CONDITIONS:
EXCEPT
TO
THE
EXTENT
PROHIBITED
BY
APPLICABLE
LAW,
ANY
IMPLIED
WARRANTY
OF
MERCHANTIBILITY
OR
FITNESS
FOR
A
PARTICULAR
PURPOSE
ON
THIS
PRODUCT
IS
LIMITED
IN
DURATION
TO
THE
DURATION
OF
THIS
LIMITED
WARRANTY.
Some jurisdictions
do
not allow the exclusion or limitation
of
incidental or consequential damages,
or
allow limitations on
how
long an implied warranty lasts,
so
the above
limitations or exclusions may not apply to You. This Limited Warranty gives
You
specific legal rights and
You
may
have other rights which vary from jurisdiction to jurisdiction.
For
purchases made
in
the
U.S.:
Read
the following Dispute Resolution/Arbitration provision carefully.
It
details
Your
rights and instructions should a
dispute related to the product arise.
What Happens
If
We
Have A Dispute:
Should
a
dispute
or
claim arise related to
the
product, Your
purchase
and/or
use
of
the
product,
the
terms
of
this Limited
Warranty,
or
any
service
provided
under
the
terms
of this Limited
Warranty
(including
any
repair
or
replacement)
("Dispute"), You
and
Sony
agree
that
the
Dispute
shall
be
resolved exclusively through binding arbitration.
YOU
UNDERSTAND AND ACKNOWLEDGE THAT
BY
AGREEING
TO
ARBITRATION,
YOU
ARE
GIVING
UP
THE RIGHT
TO
LITIGATE
(OR
PARTICIPATE
IN
AS
A
PARTY
OR
CLASS MEMBER)
IN
ANY DISPUTES
IN
COURT.
You
also agree that ANY
DISPUTE RESOLUTION PROCEEDING WILL
ONLY
CONSIDER
YOUR
INDIVIDUAL CLAIMS, AND
BOTH
PARTIES AGREE NOT
TO
HAVE
ANY DISPUTE
HEARD
AS
A CLASS ACTION, REPRESENTATIVE ACTION, CONSOLIDATED ACTION,
OR
PRIVATE
ATTORNEY GENERAL ACTION.
Despite
the
above, You
have the right
to
litigate
any
Dispute
on
an individual
basis
in small
claims
court
or
other
similar
court
of
limited jurisdiction,
to
the
extent
the
amount
at
issue
does
not
exceed
$15,000,
and
as
long
as
such
court
has
proper
jurisdiction
and
all
other
requirements
(including
the
amount
in controversy)
are
satisfied.
Arbitration Instructions.
To
begin Arbitration, either
You
or
Sony
must
make
a written
demand
to
the
other
for arbitration.
The
Arbitration will take place before a single
arbitrator.
The
arbitration will
be
administered in keeping with the Expedited
Procedures
of
the
Commercial
Arbitration Rules
and
the
Supplementary
Proceedings
for Consumer-Related disputes ("Rules")
of
the
American
Arbitration Association
("AAA"),
when
applicable
and
in effect
when
the claim is filed.
You
may
get
a copy
of
AAA's
Rules by contacting
AAA
at
(800)
778-7879
or
visiting www.adr.org.
The
filing fees
to
begin
and
carry
out
arbitration will
be
shared
between You and Sony,
but in no event shall Your fees ever exceed the
amount
allowable by
the
special rules for
Consumers
Disputes provided for
by
AAA,
at which point
Sony
will
cover
all additional administrative fees and expenses.
This
does
not prohibit
the
Arbitrator from giving
the
winning
party
their
fees and
expenses
of
the
arbitration
when
appropriate pursuant
to
the
Rules. Unless
You
and
Sony
agree
differently,
the
arbitration will take place in
the
county
and
state
where
You
live,
and
applicable federal
or
state law shall govern
the
substance
of
any
Dispute during the arbitration. However, the Federal Arbitration Act, 9 U.S.C. § 1,
et
seq., will govern
the
arbitration itself
and
not
any
state law on arbitration.
The
Arbitrator's decision will be binding and final, except for a limited right
of
appeal
under
the
Federal Arbitration Act.
Opt-Out Instructions. IF
YOU
DO
NOT
WISH
TO
BE
BOUND
BY
THE BINDING ARBITRATION PROVISION, THEN: (1) You
must
notify
Sony
in writing within
30
days
of
the
date
that
You
purchased
the
product; (2) Your written notification
must
be
mailed
to
Sony
Electronics Inc.,
16535
Via
Esprillo,
MZ
1105, San
Diego
CA
92127, Attn: Legal
Department;
AND
(3) Your written notification
must
include (a) Your
NAME,
(b) Your
ADDRESS,
(c)
the
DATE You
purchased
the
product,
and
(d)
a
clear
statement
that
"YOU
DO
NOT
WISH
TO
RESOLVE
DISPUTES
WITH
ANY
SONY
ELECTRONICS
ENTITY
THROUGH
ARBITRATION
AND/OR
BE
BOUND
BY
THE
CLASS
ACTION
WAIVER."
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way,
and
You
will continue to enjoy the benefits of the Limited Warranty.
Printed
in
Thailand

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