Start here [97]
Self diagnostics [98]
Software updates [99]
If a full reset (restart) of the TV is required [100]
Frequently Asked Questions for Troubleshooting [101]
Picture (quality)/screen [102]
No color/Dark picture/Color is not correct/Picture is too bright. [103]
Distorted picture./The screen flickers. [104]
High resolution HDR pictures are not displayed. [105]
OLED panel (only models equipped with an OLED panel) [106]
The screen becomes darker after a certain period of time. (only models equipped with an
OLED panel) [107]
The message [Panel refresh did not finish] is displayed. (only models equipped with an
OLED panel) [108]
You are concerned about an image retention. (only models equipped with an OLED panel)
[109]
A white line, or a red, green, or blue line appears on the screen. (only some models
equipped with an OLED panel) [110]
Keyboard [111]
Broadcast reception [112]
Check these things first to troubleshoot your TV reception. [113]
You cannot view digital channels. [114]
You cannot receive or select channels. [115]
Sound [116]
No sound but good picture. [117]
No audio or low audio with a home theater system. [118]
You want to output sound from the headphones/Bluetooth audio device and audio
system/TV speakers at the same time. [119]
You are concerned about a delay between the picture and sound. [120]
No TV sounds such as operation sound or audio response. [121]
You cannot establish an eARC connection. [122]
You cannot use voice search with the built-in MIC (only TVs with a built-in MIC). [123]
The TV responds to sound from the surroundings (only TVs with a built-in MIC). [124]
Network (Internet/home)/apps [125]
The TV cannot connect to the Internet/Network. [126]
You can connect to the Internet, but not to certain apps and services. [127]
Remote control/accessories [128]
The remote control does not operate. [129]
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