Sony YY2968 User Manual

Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
Model: YY2968
Quick Start Guide
To prevent burning or malfunction due to getting wet
Download the app, and set up the headset
To use all functions and improved performances, update the software of the headset and “Sony | Headphones Connect”
app to the latest version. For details, refer to the following:
https://www.sony.net/elesupport/
Let’s start to use
1

Sony YY2968 Specifications

General

Brand	Sony
Model	YY2968
Category	Headsets
Language	English

Summary

Quick Start Guide

Download and Set Up App

Instructions for downloading the "Sony | Headphones Connect" app and initial headset setup.

Getting Started

Establishing Bluetooth Connection

Connecting to Your Device

Steps to connect the headset to a device via Bluetooth.

Operating the Headset

Basic Controls and Functions

Controls and functions for operating the headset during use.

Power and Charging

Charging the Headset and Case

Steps for charging the headset and charging case.

Turning Headset On and Off

Making Connections

Connecting to Various Devices

Procedures for connecting to smartphones, computers, and other devices.

Noise Canceling Function

Using Noise Canceling

How to activate and use noise cancellation.

Ambient Sound Mode

Hearing Surroundings During Music

Using Ambient Sound Mode while listening to music.

Making Phone Calls

Receiving and Making Calls

How to answer, make, and manage calls.

Phone Call Functions

Detailed call handling functions for HFP and HSP profiles.

Voice Assist Function

Using Google Assistant and Siri

Using voice assistants via the headset.

Using the Companion App

App Features and Installation

Capabilities of the "Sony | Headphones Connect" app and installation guide.

Precautions and Safety

Usage and Maintenance Precautions

Important safety and maintenance guidelines.

Troubleshooting Common Issues

Solving Power, Sound, and Connectivity Problems

Resetting and Initializing

Resetting the Headset

Steps to reset the headset to its previous state.

Restoring Factory Settings

Steps to restore factory default settings.

Bluetooth Functionality Overview

Wireless Music and Call Capabilities

Voice Guidance Information

Understanding Voice Prompts

Replacing Earbud Tips

Parts and Functions

Indicator Guide

Battery Charge Indicators

Indicator Status Summary

Charging and Bluetooth Status Indicators

Wearing the Headset Correctly

Inserting and Adjusting Headset Fit

Ensuring Optimal Audio Performance

Tips for Sound, Noise Canceling, and Call Quality

Using a Single Headset Unit

Button Function Customization for Single Use

Headset Button Operations

Summary of Button Operations

Charging Procedures

Setting Units and Connecting to Power

Battery Operating Time

Music Playback Battery Life

Communication Time Battery Life

Checking Battery Levels

Battery Check on Mobile Devices

Charging Case Battery Check

Turning On the Headset

Turning Off the Headset

Wireless Connection Guide

Device Pairing Process

Reconnecting Paired Devices

Connecting via Companion App

Using the "Sony | Headphones Connect" App

Steps to connect via the "Sony | Headphones Connect" app.

Pairing with Android Smartphones

Pairing with iPhones

Connecting to Windows 11 PCs

Connecting to Windows 10 PCs

Connecting to Mac Computers

Pairing with Bluetooth Devices

Wireless Music Playback

Controlling Audio Playback

Disconnecting Bluetooth

Understanding Noise Canceling

Using Noise Canceling Function

Ambient Sound Mode During Music

Receiving Calls

Making Calls

Phone Call Functions

Video Calls on Computer

Voice Assist with Google App

Voice Assist with Siri

"Sony | Headphones Connect" App Features

Installing the Companion App

Updating Headset Software

Important Safety Precautions

Bluetooth Usage Safety

Additional Safety and Cleaning Guidelines

General Safety Notes

Cleaning Headset Components

Instructions for cleaning headset units, microphones, and charging ports.

Medical Device and Magnetic Card Safety

Post-Usage Headset Care

Handling a Wet Headset

Procedure for drying and cleaning a wet headset.

Routine Headset Maintenance

Cleaning Headset Units and Ports

Cleaning the headset exterior, microphones, and charging ports.

Preventing Water Damage

Precautions Against Moisture

Precautions to avoid water-related damage and malfunctions.

Water Resistance and Care

Water Resistant Performance Details

Troubleshooting Guide

Troubleshooting: Cannot Turn On

Troubleshooting: Charging Issues

Troubleshooting: Battery Life Concerns

Troubleshooting: Long Charging Time

Troubleshooting: No Sound or One-Sided Sound

Troubleshooting: Low Sound Level

Troubleshooting: Poor Sound Quality or Noise

Troubleshooting: Sound Skipping

Troubleshooting: Playback Noise

Troubleshooting: Weak Noise Canceling

Troubleshooting: Pairing Failures

Troubleshooting: Bluetooth Connection Errors

Troubleshooting: Headset Unresponsive

Troubleshooting: Call Audio Issues

Resetting the Headset

Initializing to Factory Settings