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Need help?Do you have a question about the SoundPeats Watch2 and is the answer not in the manual?
Details the process of filling in email, setting password, and verifying account.
Provides steps for when the verification code is not received, including manual typing and checking spam.
Explains how to register, log in, and pair the watch with the LIFE++ mobile application.
Offers advice on Bluetooth, range, and app permissions for seamless pairing.
Details factors affecting sleep data recording, including wearing the watch and minimum sleep duration.
Provides steps for when the watch fails to charge, including cleaning connectors and charging duration.
Guides users on how to fix problems with receiving notifications from the phone to the watch.
This document provides a comprehensive FAQ for the WATCH2, covering various aspects from initial setup and connectivity to usage, maintenance, and troubleshooting.
The WATCH2 is a smart device designed to integrate with your mobile phone via the SOUNDPEATS LIFE+ APP. Its primary functions include fitness tracking, sleep monitoring, heart rate monitoring, and displaying weather information. It can also provide notifications for calls, SMS, and other applications from your connected phone. The watch supports GPS tracking for outdoor activities like biking and walking when paired with your phone. It allows for music control (pause/play, next/previous track) on your phone's music player app. The device also offers customizable watch faces, allowing users to select pictures from their phone for the background and set font colors.
To begin using the WATCH2, you must first register an account on the SOUNDPEATS LIFE+ APP. This involves providing an email address, setting a password, and verifying it with a code sent to your email. When registering, it's crucial to manually type your email address, pay attention to case sensitivity for the first character, and ensure there are no trailing blanks. If you encounter issues receiving the verification code, check your spam folder, try disabling antivirus software, or use a different email address. Reinstalling the app and restarting your device may also help.
Connecting the WATCH2 to the SOUNDPEATS LIFE+ APP requires ensuring your phone's Bluetooth is on and the watch is within 0.5m range. Do not pair the fitness tracker directly with your phone's Bluetooth settings; instead, connect it through the SOUNDPEATS LIFE+ APP. If you've previously paired it with your phone, "forget" the device and connect via the app. You'll need to enable location services and all notifications for the SOUNDPEATS LIFE+ APP in your phone's system settings. The connection process involves opening the app, navigating to "Device" -> "Connect Device," and then scanning a QR code on your watch. Once a connection notification appears on the watch, allow it to connect. If the device isn't found, reboot your phone and Bluetooth and try searching again.
The watch can map your route during biking or walking by connecting to your phone's GPS. To enable this, ensure the watch is paired with your phone and select "Start" in the sport mode via the watch or app. Remember to choose the correct sport mode, and note that indoor movement will not generate a track.
For accurate sleep recording, wear the device while sleeping. It starts recording data (deep, light, and awake sleep) 30 minutes after you lie down and stops when you sit up. Sitting up can affect the recording. A minimum of 3 hours of sleep is required for recording, with over 4 hours providing more accurate data. Sleep data may not be recorded if you fall asleep after 6 am or if your sleep is very poor (e.g., frequent turning over, insomnia). If the watch shows a delayed wake-up time, it might be because the heart rate light is blocked by an object similar to skin color after you've taken it off, or if you remain still on the bed after waking up.
The watch detects heart rate, and the vertical line on the watch screen represents the heart rate size. For a detailed curve, view it on the APP. Heart rate data is updated daily, so ensure you check the data for the current day for accuracy.
The watch supports call reminders, vibrating when a new call comes in. However, you cannot use the watch to talk during a call. It also displays SMS and APP notifications. The watch has a text character limit of 32 bytes and cannot display emojis. If you're not receiving notifications, check if your phone's Bluetooth is on and connected to the watch. Ensure "Do not disturb" mode is off on your watch and that Call, Time, SMS, and APP reminders are enabled in the app. For iPhones, verify that the watch APP has Notification Center enabled and "Share System Notifications" is turned on in the Bluetooth settings for WATCH2.
The watch supports Simplified Chinese, English, Spanish, Japanese, German, French, and Italian. The watch and app language will automatically switch to match your mobile phone's system language within about 10 seconds. You can change the watch's desktop by going to "My smart device" -> "Dial setting" in the SOUNDPEATS LIFE+ APP. Here, you can choose from "Online watch plate" options or create a "Custom dial" using pictures from your phone and setting font colors.
To ensure accurate data, avoid foreign matters like clothes between the watch sensor and your skin. While the watch is made of non-toxic materials, prolonged wear or high-intensity exercise can cause skin irritation due to friction and pressure. It's recommended to take the watch off at regular intervals and after intense activities to allow your wrist to rest.
Clean the wrist strap with clean water. For stubborn stains or small parts, use a soft bristle brush. After cleaning, dry the watch with a soft dry cloth. For rubber and leather straps, use a wet cloth and then dry them promptly. Always ensure your arms are dry before wearing the watch, as a damp environment or watch can cause skin irritation.
The WATCH2 is a low-power product, so avoid using fast chargers. If the watch isn't charging, clean the connectors with an alcohol prep pad and ensure the charge connector is correctly inserted. Try charging the watch for over 10 hours using your computer. If the battery is completely depleted, there might be no light initially, so allow ample time for it to charge.
The watch is waterproof and can be worn in the shower or swimming pool. However, do not shower with water above 45°C, and the swimming depth should not exceed 3 meters. It is not suitable for sea water, tea, or corrosive liquids. Avoid wearing the watch in a sauna or steam room. Do not charge the watch immediately after it has been soaked; allow it to dry first.
The watch screen is made of tempered glass, making it resistant to scratches. However, avoid contact with fine sand and other quartz materials.
Ensure the watch is fully charged. The stated battery life (LIFE+) in the manual refers to usage with only heart rate detection turned on. Enabling other notifications (SMS, app, alarm reminders) will significantly reduce battery life compared to normal use.
The watch band has a width of 22 mm, allowing for replacement with other compatible straps.
If you encounter issues not covered in this FAQ, contact the support team through your order or the manual's contact information. SoundPEATS offers a 12-month warranty for its products.
General| Battery Capacity | 260mAh |
|---|---|
| Water Resistance | IP68 |
| Heart Rate Monitor | Yes |
| Sleep Tracking | Yes |
| Sensors | Heart rate sensor, accelerometer |
| Strap Material | Silicone |
| Charging Time | 2 hours |
| Display Type | TFT LCD |
| Compatibility | Android and iOS |
