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Need help?Do you have a question about the SoundPeats WATCH3 and is the answer not in the manual?
Steps to create a user account for the device, including email verification.
Steps to resolve issues with not receiving email verification codes during registration.
Guide to pairing the watch with the companion mobile application for full functionality.
Key advice for optimal device performance, connectivity, and data accuracy.
Advice on preventing discomfort and skin irritation from prolonged watch wear.
Information on screen scratch resistance and waterproof rating limits.
Instructions on enabling GPS tracking for mapping bike or walk routes.
Explains how personal data, wear, and movement affect step count precision.
Reasons why the watch may fail to record sleep data accurately.
Reasons for potential inaccuracies or delays in the watch's weather data.
How wearing method and physical factors impact heart rate measurement accuracy.
Steps to resolve problems when the watch fails to charge.
Explains factors that contribute to rapid battery drain and how to manage them.
Lists supported languages and instructions for changing the device's language.
Describes character limits and emoji support for messages displayed on the watch.
Steps to resolve problems with receiving app notifications on the watch.
How to use the watch to control music playback on a connected phone.
Details on when Bluetooth connection is necessary for watch functions.
Troubleshooting steps for the 'Physiological Cycle' tracking feature not working.
Information on how to reach support for unresolved issues and warranty details.
This document provides a comprehensive FAQ for the WATCH3, covering various aspects from initial setup and connectivity to usage, maintenance, and troubleshooting.
The WATCH3 is a smart device designed to track various health and fitness metrics, connect with a mobile application, and offer several smart features.
Account Registration and Connectivity: To use the WATCH3, users must first register an account on the SoundPEATS Sports APP. This involves providing an email address, setting a password (using a combination of letters and numbers), and entering a verification code received via email. The registration process emphasizes accuracy in email input and checking spam folders for the verification code. For connecting the watch to the APP, users need to ensure Bluetooth is enabled on their phone, the watch and phone are within 0.5m range, and the "SOUNDPEATS Sports" APP has location and notification permissions enabled. The connection process involves scanning a QR code on the watch via the APP's "Scan Icon" on the "Device page." The watch supports various languages, including English, Simplified Chinese, Traditional Chinese, Korean, Japanese, German, Spanish, French, Italian, Portuguese, Arabic, Hindi, Polish, Russian, Dutch, Turkish, Indonesian, and Czech.
Health and Fitness Tracking: The WATCH3 tracks several health and fitness parameters. It counts steps, measures heart rate, and monitors sleep. For accurate step counting, users are advised to provide honest and accurate personal information (gender, age, height, weight) during initial setup, as this data influences the accelerometer's algorithm. The watch should be worn snugly to prevent movement during activity, which can affect accuracy. Factors like arm swing, stride length, body shape, and terrain also influence step count. Heart rate monitoring requires proper wearing; non-standard methods, light leakage, arm swing, or device movement on the skin can affect accuracy. Users should lay their arm flat, relax, and keep it still for accurate readings. Individual differences in skin color, hair, tattoos, and scars can also impact heart rate signal. Sleep tracking requires wearing the device during sleep, and it starts recording 30 minutes after lying down, ending when the user sits up. A minimum of 3 hours of sleep is required for recording, with over 4 hours providing more accurate data. Sleep data may not be recorded if falling asleep occurs after 6 am or if sleep quality is very poor (e.g., frequent turning over, insomnia).
GPS and Route Mapping: For biking or walking, the watch can map routes by connecting to the phone's GPS. Users need to keep the watch paired with their phone, enable the sport mode via the watch or APP, and select the correct sport mode. Route tracking is only available for outdoor activities.
Smart Features: The WATCH3 offers several smart features when connected to a phone. It displays message notifications, though with text character restrictions and no emoji support. To receive notifications, Bluetooth must be active, the watch connected, "Do not disturb" mode disabled, and Call, Time, SMS, and APP reminders enabled in the watch settings. iPhone users need to ensure the watch APP has Notification Center enabled and "Share System Notifications" is turned on in Bluetooth settings. The watch can control music playback (pause/play, next/last track) when connected to a phone's music player APP. It also supports call reminders, vibrating when a new call comes in, though users cannot talk through the watch itself. The watch can display weather information, which requires a stable network and GPS on the mobile phone for synchronization. Weather data is derived from the Global Weather Database, and local weather bureaus may cause deviations. The watch also supports a "Physiological Cycle" feature, which requires enabling it in the APP and selecting "female" during registration.
Customization: Users can customize the watch's desktop by accessing "Device" - "Dial setting" in the SoundPEATS Sports APP. This allows choosing from system watch faces in the "Dial center" or creating custom ones using photos from the phone and setting font colors via "Custom dial."
Connectivity Requirements: Not all functions require constant Bluetooth connection. For exercise and sleep counting, users only need to wear the watch and connect to the phone afterward to view data. Outdoor sports requiring route speed, however, necessitate opening the sports mode on the mobile phone and keeping it connected. Alarm clock settings, once synchronized, do not require continuous Bluetooth connection. Functions like call reminders, information reminders, mobile phone search, and music control do require the phone's Bluetooth to be on and connected.
Cleaning and Care: To prevent skin irritation from prolonged wear or high-intensity exercise, it's recommended to remove the watch periodically and after intense activities to allow the wrist to rest. The wrist strap, if made of silica gel, should be washed with clean water. For stubborn stains, a soft bristle brush can be used. After cleaning, dry the watch with a soft cloth. Rubber and leather straps should be cleaned with a wet cloth and then dried. Users should ensure their arms are dry before wearing the watch, as damp conditions can cause irritation.
Durability and Water Resistance: The watch screen is made of 2.5D high hardness glass, making it scratch-resistant, though users should avoid contact with fine sand and quartz. The watch is waterproof and can be worn in the shower or swimming pool, but not with water above 45°C, and the depth should not exceed 3 meters. It is not suitable for sea water, tea, or corrosive liquids, nor should it be worn in a sauna or steam room. The watch should not be charged immediately after being soaked in water; it should be allowed to dry first.
Charging: The WATCH3 is a low-power product, so fast chargers should not be used. If the watch doesn't charge, users should clean the connectors with an alcohol prep pad, ensure the charge connector is correctly inserted, and try charging it through a computer for more than 10 hours. If the battery is completely depleted, there might be no light initially, so it should be left to charge for a long time.
Battery Life: To maximize battery life, users should ensure the watch is fully charged. The reference battery life in the manual is based on heart rate detection only. Enabling other notifications (SMS, APP, alarm reminders) will significantly consume more battery.
Troubleshooting: If the watch is not vibrating, users should check if "Do not disturb" mode is enabled in the watch APP. If problems persist or solutions are not found in the FAQ, users are encouraged to contact the support team for assistance. SoundPEATS offers a 12-month warranty for its products.
General| Resolution | 240 x 280 pixels |
|---|---|
| Bluetooth Version | Bluetooth 5.0 |
| Water Resistance | IP68 |
| Heart Rate Monitor | Yes |
| Fitness Tracking | Yes |
| Sensors | Heart rate sensor, Accelerometer |
| Strap Material | Silicone |
| Charging Time | 2 hours |
| Battery Life | Up to 7 days |
| Compatibility | Android and iOS |
