Spark HG659b User Manual (English)

Questions and Answers:

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Jay StarkJul 27, 2025
What to do if the Internet light is off on my Spark HG659b or I can’t browse the internet?
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  phillip30Jul 27, 2025
  If the Internet light on your Spark modem is off, or you are unable to browse the internet, it could be due to several reasons: * Your service provisioning may not be complete. * There may be an issue with the broadband network. * The modem password may be incorrect. * There could be a problem with your account. To resolve this, verify the service connection date provided by Spark, allow 5 minutes after plugging everything in, and try turning the modem off for 30 seconds and then on again. Wait 5 minutes for the connection to establish. Also, double-check that you've entered your modem password correctly, paying attention to upper and lower case letters.
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Annette DrakeAug 1, 2025
Why is my Spark HG659b WiFi so slow?
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  weavernathanAug 2, 2025
  Slow WiFi performance on your Spark modem can be influenced by several factors: * The speed of your internet connection. * The number and specifications of connected WiFi devices. * Your home's layout. * The modem's location. * Interference from other devices.
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Joel WrightAug 8, 2025
How to fix a Spark HG659b when the WAN light is off?
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  Spencer RobinsonAug 8, 2025
  If the WAN light on your Spark modem is off, it indicates that the ADSL, VDSL, or Fibre connection is not established. This could be due to a problem with the broadband equipment or your line. To resolve this: * Check that the modem and relevant colored cables are securely connected. * Turn the modem off for 30 seconds, then turn it back on, and wait 5 minutes for the connection to establish. * If you have a landline, ensure it is working. If not, you may have a line fault and need to contact Spark.
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Andrew TurnerAug 14, 2025
What to do if my Spark HG659b Modem connection or WiFi keeps dropping?
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  Bradley GrantAug 14, 2025
  If your Spark modem connection or WiFi keeps dropping, it could be due to a problem with your line or the WiFi drivers on your device. Try turning the modem off for 30 seconds and then on again, waiting 5 minutes for the connection to establish. Also, check your device manufacturer’s website for any updates to WiFi drivers.
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Mary ReyesAug 20, 2025
How to turn on WiFi on Spark HG659b Modem if I can’t find the WiFi network name?
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  Ryan ObrienAug 20, 2025
  If you can’t find the WiFi network name on your mobile or tablet, and the WLAN light on your Spark modem is off, it means the modem WiFi is turned off. To turn WiFi on, press the WLAN button on the side of the modem for 2-3 seconds until the light comes on.

Spark HG659b Specifications

General

Wi-Fi Standard	802.11b/g/n
Frequency Bands	2.4 GHz
USB Ports	2 x USB 2.0
VoIP Support	Yes
Security Features	WPA/WPA2, Firewall
Device Type	Modem/Router
Ethernet Ports	4
DSL Port	1