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labor time for the ADD must be recorded on the
shop repair order under the Operation Number.
REPLACE
Replace is used when the part or assembly is
subject to replacement only. This includes the
transfer of attached components from the original
part to the new part, the installation of the new
part and any inspection, adjustment, or required
cleaning or lubrication operations.
R&R OR REPLACE
R&R refers to a part or assembly that is removed
and re-installed after the part has been aligned,
adjusted, repaired as a separate operation or
removed for a sublet repair. Replace means the
part or assembly can be replaced with a new (or
exchanged) part or assembly (see the Replace
paragraph above).
INCLUDES
The INCLUDES which follow some of the Labor
Descriptions are provided to assist in determining
whether or not certain items or functions are in-
cluded within the operation (these are not all
encompassing to simplify the use of this Guide).
Examples include:
Fuel System Evacuation
Leak Check
Cooling system drain and refill
Refer to the IMPCO Service Manual Supplement
or use the Request for Review Form to question
and/or recommend changes.
CUSTOMER PROBLEM ANALYSIS
It is the duty of the service technician to translate
the customer's complaint into a specific symp-
tom. Examples include: stalling, hesitation,
surges, engine cranks but will not start, etc.
Symptoms also include readily apparent failures
to the senses of sight, touch, sound and smell,
such as leaking coolant line or cracked casting.
SYMPTOM DIAGNOSIS
Symptom Diagnosis is the process used to de-
termine the source of the problem and is the
responsibility of both the technician and dealer-
ship management. Symptom Diagnosis is
complete when the cause of failure has been
identified.
REPAIR DIAGNOSIS
These are the checks, tests and measurements
required to identify the cause of a failure and/or
failed part. Examples include:
Cleaning and inspection of all parts.
Use of test equipment.
Use of common instruments such as an
ohmmeter, volt-amp meter, a leak detector or
a cooling system pressure tester that may be
required by IMPCO Service Manual Supple-
ment procedures.
Repair Diagnosis is the responsibility of the tech-
nician.
LABOR OPERATION NUMBER
A Labor Operation Number is assigned to the
labor performed and must be recorded on the
warranty claim. The Labor Operation Number
can be found in this Guide or IMPCO Technical
Service Bulletins.
OVERLAPPING LABOR
Overlapping labor is labor time is where two op-
erations include the same repair steps.
Overlapping time is not compensated; therefore,
the repeated labor time must be deducted from
the second labor operation so that the total time
entered is less than the sum of the combined la-
bor times.
DUPLICATE LABOR
Duplicate Labor is the same labor charged twice,
either to two different cost recovery sources, or
overlapping labor charged to the same or differ-
ent cost recovery sources. Duplicate Labor is
not eligible for compensation unless authorized
by IMPCO.
STRAIGHT TIME
Straight Time is applicable only when a labor op-
eration is required and no labor operation
description or operation number exists in this
Guide. All Straight Time is governed by Policy
“A” and is subject to review and approval by
IMPCO before payment is reimbursed. Precise
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