302
labor step documentation indexed to time is re-
quired and must be recorded on the shop repair
order to identify and justify this expense. Prior
approval may be obtained by contacting IMPCO
Technical Assistance 1-866-473-2851.
ADDITIONAL OR OTHER LABOR
Additional or Other Labor may be required when
unusual or abnormal conditions are encountered.
This time must be identified as such and follow
the same time recording and labor step docu-
mentation as Straight Time. Warranty
compensation for all additional time falls under
Policy “A” and is subject to review and approval
by IMPCO before payment is reimbursed. Prior
approval may be obtained by contacting IMPCO
Technical Assistance at 1-866-473-2851.
POLICY CODES
Certain IMPCO Policy Codes apply to the Gener-
ic Labor Operations listed on page 7. Policy
codes and descriptions are:
Policy “A” – Is subject to review by IMPCO be-
fore reimbursement.
Policy “B” – Will require approval from IMPCO
before expense is incurred
Policy “S” – Sublet of work to a facility outside
the normal OEM dealer network, and requires
approval from IMPCO prior to incurring the ex-
pense
All prior approvals may be obtained by contacting
IMPCO Technical Assistance at 1-866-473-2851.
NORMAL & ADDITIONAL DIAGNOSTICS
Normal repair diagnosis time is included in all
labor time operations. Additional Diagnostics is
time that is necessary to complete a satisfactory
diagnosis that beyond the normal time allowed.
This time must be identified as Additional Diag-
nostics and follow the same time recording and
labor step documentation as Straight Time.
It is the responsibility of qualified dealership su-
pervisory personnel to assist technicians in both
customer Problem Analysis and Symptom Diag-
nosis.
TECHNICAL ASSISTANCE
Service technicians must call the OEM Technical
Assistance whenever extensive diagnosis or re-
pair advice is required, or to verify a vehicle’s
warranty.
OEM Technical Assistance personnel must con-
tact IMPCO Technical Service personnel to
obtain authorization for those repairs or addition-
al labor that require prior authorization for
warranty compensation. IMPCO Technical As-
sistance may be contacted at (1-866-473-2851)
between the hours of 8:00 a.m. and 5:00 p.m.
Pacific Time Monday through Friday except holi-
days.
COMPLETED WARRANTY CLAIMS
OEMs can choose to submit their electronic
forms via an FTP site using the OEM user ID and
Passwords (supplied by IMPCO Technical Assis-
tance). The forms may be submitted individually
or batched. The claims will be reviewed and ap-
proved or declined and the OEM will be notified
via an electronic response from the IMPCO war-
ranty administrator. The OEM may then submit
an invoice for payment of approved claims to
IMPCO for payment of those claims.
To Next Page
Loading...