Sports Attack ELITE E-HACK ATTACK - Warranty Statement; If Shipment Arrives Damaged

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ELITE E-HACK ATTACK™ BASEBALL MACHINE
Sports Attack, LLC. | 800.717.4251 | www.sportsattack.com
Warranty/Shipping
SHIPPING DAMAGE CLAIMS PROCEDURE
NOTE: For your protection, please note that equipment in this shipment was
carefully inspected and packaged by skilled personnel before leaving the factory.
Upon acceptance of this shipment, the transportation company assumes full
responsibility for its safe delivery.
IF SHIPMENT ARRIVES DAMAGED
1. VISIBLE LOSS OR DAMAGE: Be certain that any visible loss or damage is
noted on the freight bill or express receipt, and that the note of loss or
damage is signed by the delivery person.
2. FILE CLAIM FOR DAMAGE IMMEDIATELY: Regardless of the extent of
the damage.
(cont. on page 3)
RETURNS
To return an item, please
contact our Customer
Service Department at
800.717.4251.
A 15% restocking fee will be
charged for any items accepted
for return. It is the customer’s
responsibility to handle the
repacking and shipment (as
well as all associated fees) back
to Sports Attack.
No returns will be accepted
after 30 days of receiving
this product.
WARRANTY STATEMENT
What is most important to Sports Attack is that your machine meets your expectations and
represents our high standards of quality and performance. No matter the circumstances, if this
is not the case, we encourage you to call our customer service department at 800.717.4251.
Warranty:
Residential & Institutional
We stand behind the material and workmanship of our machines as well as all wear
components (i.e., throwing wheels, controllers, and motors) for a period of two (2) years
from the date of original purchase based on the serial number and date codes on the unit.
Commercial
We stand behind the material and workmanship of our machines as well as all wear
components (i.e., throwing wheels, controllers, and motors) for a period of one (1) year
from the date of original purchase based on the serial number and date codes on the unit.
Requirements of the Warranty
• Warranty wear components such as motors, controllers and wheels may now require a
picture or live video when submitting your request.
• The serial number that represents the date of original shipment must be legible on the
Product, it cannot be removed or altered in any way.
• All date codes on unit components must be legible, not removed or altered in any way.
• If warranty components have previously been provided by Sports Attack for the unit, video
evidence of their use on the machine must be provided when submitting your request.
Not Included in this Warranty:
• Normal wear and tear;
• Cosmetic damage (i.e., minor scratches, surface deformations, or discolorations)
including natural fading of colors;
• Damage caused by misuse, abuse, accident or negligence including prolonged
exposure to inclement weather;
•  Damagecausedbyre,oodoranyotherActofGod;
•  Unauthorizedmodicationoralterationofamachineincludingtheuseof
non-authorized, after market components; and
• Any damage or failure arising after the warranty period.
The Warranty Process
If you encounter any issues during the warranty period, Sports Attack will quickly get your
machine back in working order. To submit a warranty request, you must call our customer
service department at 800.717.4251. If the warranty repair involves a replacement part, we
will make sure you get both the part and easy instructions for replacement at no cost to you.
Returns
Sports Attack manufactures the highest quality sports training equipment in the world. If
foranyreasonyouarenotsatised,amachinecanbereturnedwithin30daysofreceipt,
for any reason, for a full refund less a 15% restocking fee. Cost of shipping the unit back to
Sports Attack will also be the responsibility of the purchaser. Please note that the refund
amount may be reduced by any non-cosmetic damage to the machine.
Please call customer service department at 800.717.4251 for returns.
To register the Warranty,
please go to our website:
sportsattack.com/warranty
For repairs and service
after the Warranty period,
please call:
Customer Service Dept.
Ph 800.717.4251
Fx 775.345.2883