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*We rely on a mobile phone signal or similar wireless communications technologies to receive your readings.
If for any reason this should fail then we will have to produce your bill based on an estimated reading.
°Calls may be recorded for training and monitoring purposes.
WillmybillbehigherbecauseIhaveasmartmeter?
The smart meter measures your energy usage accurately so you’ll be billed
for the energy you actually use*. By using your Smart Energy Monitor and our
online energy management tools you can see how and when you use energy.
Understanding how you use energy can help you to make changes that could
save you money.
Ismyinformationkeptprivate?
Your privacy is very important to us and we will ensure that it is protected at all
times. The smart meter(s) use a wireless network which transmits data securely.
We have a Data Charter which outlines our commitment to keeping your data
safe and controlling its use in line with your requirements. You can find this at
sse.co.uk/smartmeters or call us on 0345 071 399
send you a copy.
Whyisthedisplayonmygasmeterblank?
Gas smart meters ‘wake’ themselves periodically to send accurate readings to us.
If you ever wish to take a reading from your gas meter, simply press the ‘Select’
button to ‘wake’ the display. It will then show the current reading (in cubic metres).
Whathappensifthereisaproblemwithmymeter?
If your meter doesn’t appear to be working properly, simply call us on
0
Smart Energy Monitor is having diculty picking up the signal from the meter,
try changing its location in your home.
WhathappensifIchangesupplieraftermysmartmeter(s)havebeentted?
If we fit your smart meter(s) and you leave us to join a new supplier, they may
not be able to oer the same service and benefits your SSE smart meter(s) give
you and you should check this with them before switching.
SSE_SMHANDBOOK_CCG414_APR15 Text rev.indd 25 26/03/2015 08:36
1° and we’ll be happy to
345 071 3991° and we will make arrangements to have it checked. If your
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