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GUARANTEE | ENVIRONMENT AND RECYCLING
GUARANTEEGUARANTEE
ENVIRONMENT AND RECYCLINGENVIRONMENT AND RECYCLING
Who gives the warranty
1. The warranty is given by Stiebel Eltron (Aust) Pty Ltd (A.B.N. 82
066 271 083) of 294 Salmon Street, Port Melbourne, Victoria, 3207
(“we”, “us” or “our”).
The warranty
2. This warranty applies to the Stiebel Eltron Water Heaters - Wa-
terMark Approved (the “unit”) listed within this operating and in-
stallation guide manufactured after 1 May 2015.
3. Subject to the warranty exclusions we will repair or replace, at
our absolute discretion, a faulty component in your unit free of
charge if it fails to operate in accordance with its specications
during the warranty period.
4. If we repair or replace a faulty component to your unit under this
warranty, the warranty period is not extended from the time of
the repair or replacement.
5. The warranty period commences on the date of completion of
the installation of the unit. Where the date of completion of in-
stallation is not known, then the warranty period will commence
2 months after the date of manufacture.
6. The warranty period for a unit used for domestic purposes is
shown in the table below. Domestic purposes means that the
unit is used in a domestic dwelling.
Component Warranty period
All components 5 years from the date of completion of the
installation of the unit.
7. The warranty period for a unit used for commercial purposes is
shown in the table below. Commercial purposes means that the
unit is used for a non-domestic purpose and includes but not
limited to being used in a motel, hotel, mining camp or nursing
home.
Component Warranty period
All components 1 year from the date of completion of the
installation of the unit.
Your entitlement to make a warranty claim
8. You are entitled to make a warranty claim if:
8.1. you own the unit or if you have the owner’s consent to represent
the owner of the unit;
8.2. you contact us within a reasonable time of discovering the prob-
lem with the unit;
How you make a warranty claim
9. To make a warranty claim you must provide us with the following
information:
9.1. The model number of the unit;
9.2. A description of the problem with the unit;
9.3. The name, address and contact details (such as phone number
and e-mail address) of the owner;
9.4. The address where the unit is installed and the location (e.g. in
laundry);
9.5. The serial number of the unit;
9.6. The date of purchase of the unit and the name of the seller of the
unit;
9.7. The date of installation of the unit;
9.8. A copy of the certicate of compliance when the unit was in-
stalled.
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