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WHAT IS THE PROBLEM? WHY IS IT HAPPENING? HOW TO FIX IT?
Spirit purity is low.
• The column temperature has been too hot.
This can cause the spirit to flow at a higher
but less concentrated rate.
• Check that the water out temperature is no
more than 65°C (149°F).
The boiler has
stopped heating.
• This is likely due to an electrical fault or
the boiler overheating. The boiler has an
automatic thermostat cut-out switch which
will automatically engage when overheated.
The boiler has a protective fuse in case the
thermostat cut out doesn’t operate.
• T500 Boiler with Dual Power Switches:
Unplug the boiler and let it cool down
(the boiler can be restarted once cooled
down). The unit will reset automatically
once the boiler has cooled down, however,
if it still doesn’t heat up, it will need to be
checked by an electrician.
• T500 Boiler with Single Power Switch:
Press the reset button under the base of
the boiler to reset the thermostat. If the
boiler still doesn’t heat up, it will need to be
checked by an electrician.
My spirit is turning cloudy
when I add a spirit flavouring
or when I add water.
• This may be due to a poor carbon
filtration, or to the mineral salts contained
in some carbons.
• This may be due to flavouring compounds
or caramel colour that is unstable in
alcohol/water.
• Use a carbon filter system (such as the Still
Spirits Filter Pro or EZ Filter systems) for
polishing your final spirit.
If the spirit is hazy, add more alcohol in
your drink (50% ABV). If the spirit has
suspended particles, leave it to sit for a few
days and decant it o into another bottle
once sediment has settled.
Fluctuating temperatures
while distilling.
• This may be caused by inconsistent water
flow/pressure or others using water outlets/
taps in the house.
• It may be caused by frothing of the wash up
the column.
• Adjust water flow by opening/closing
the water flow controller valve. Use the
Still Spirits Water Flow Regulator if you
have one.
Alcohol is leaking from the top
of the condenser.
• This may be due to saddles blocking
the alcohol steam path and building
some pressure.
• There may be a blockage at the end of your
alcohol outlet tubing.
• Turn o your boiler, let it cool down.
Remove all saddles from the column and
place them back in (copper saddles first,
followed by stainless steel saddles).
• Remove plug at the end of your alcohol
outlet tubing.
Alcohol is leaking from behind
black plastic brackets.
• Potential sealing issue, or pressure
blockage in column.
• Turn o your boiler, let it cool down.
Remove all saddles from the column
and place them back in (copper saddles
first, followed by ceramic saddles). If this
doesn’t solve the problem, contact
your retailer.
The condenser leaks when I
clean it.
• The still is vented at the top, so it will leak
water when you are cleaning it.
• Normal, no need to fix.
TROUBLESHOOTING GUIDE
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