27
AUS
AFTER SALES SUPPORT
MODEL: STR-E15BGD PRODUCT CODE: 708548 10/2022
1300 112 534
tempo.org/support
PROBLEM POSSIBLE CAUSE SOLUTION
Coffee is too
cold.
Cups, filters and portafilter are
cold.
Run a blank shot to preheat cups,
portafilter and filter.
The water is too cold in the
water tank.
Ensure you do not use chilled water
in the water tank - use fresh, room
temperature tap water.
If making a cappuccino or
caffè latte, the milk may not be
heated enough.
Ensure that the milk is heated properly
during texturing, but do not boil the
milk.
Coffee drips
out instead
of flowing out
properly.
No water in the tank. Add water to the tank.
Coffee grind is too fine. Choose a medium grind.
Too much coffee in the filter. Fill the filter with less coffee.
Coffee has been tamped/
compressed too much.
Refill the filter with coffee, but do not
tamp too much.
Cups are
unevenly filled.
Uneven tamping or
obstruction in the pouring
spouts.
Ensure the coffee is tamped evenly
and the pouring spouts are free of
obstructions.
The machine is on an uneven
or tilted surface.
Ensure the machine is placed on a flat,
even table.
Too much water
remains in the
portafilter after
coffee is ready.
The ground coffee is not
tightly pressed down.
Use the tamper to press down the
ground coffee tightly.
There is not enough coffee. Use more coffee.
Water leaks from
the bottom of
the machine.
The drip tray is full. Empty the drip tray.
Pump is too
noisy.
No or not enough water in the
tank, or incorrect assembly.
Ensure there is enough water in the
tank and the tank is pressed down
firmly.
The espresso
tastes burnt.
Wrong type of coffee beans for
that temperature setting.
Experiment with different types and
brands of coffee beans.
The machine has been used
continuously for too long.
Do not use the machine continuously
for more than a minute.
The temperature is too high. Use a lower temperature setting
The appliance needs
additional rinsing after
descaling.
Purge a full water tank through the
machine before pulling another
espresso shot.
If the solutions offered here do not help you with the problem, or if you experience any other
problems with your espresso machine, do not try and manage them by yourself. Contact
our after sales support centre for advice on service or repair.
FAQs and Troubleshooting Guide (Cont.)
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