26
AUS
AFTER SALES SUPPORT
MODEL: STR-E15BGD PRODUCT CODE: 708548 10/2022
1300 112 534
tempo.org/support
FAQs and Troubleshooting Guide
PROBLEM POSSIBLE CAUSE SOLUTION
Coffee does not
come out.
No water in the water tank, or the
tank is incorrectly assembled.
Ensure there is enough water in
the tank, and press it down firmly
so it is correctly positioned.
Coffee grind is too fine. Choose a grind that is less fine.
Too much coffee in the filter. Fill less coffee into the filter.
The appliance was not switched
on or plugged in.
Plug the unit into an electrical
outlet and switch it on.
Coffee has been tamped/
compressed too much.
Refill the coffee, but do not tamp
too much.
The shot volume has accidentally
been set too low, or there has
been a control program issue.
Reset the unit to factory default
settings (see page 25).
Coffee comes out
around the edge
of the portafilter.
The portafilter was not rotated to
the full lock position.
Reinsert the portafilter and rotate
it to the full lock position.
Coffee grounds around the rim of
the filter.
Wipe any coffee grounds off the
rim of the filter.
Too much coffee in the filter. Fill the filter with less coffee.
Coffee is running
fast; there is no
crema.
The coffee is too coarse. Use more finely ground coffee.
There is not enough coffee. Use more coffee in the filter.
The coffee is not compacted firmly
enough.
Use the tamper to press down
the coffee tightly.
Coffee is too
weak.
Using the small filter for a double
shot of espresso.
Use the large filter for a double
shot of espresso.
Ground coffee is too coarse. Use a finer grind.
No steam from
the nozzle.
Steam nozzle is blocked, or there
is limescale inside the tubes.
Clean the steam nozzle following
the instructions (see page 29)
and/or descale the machine.
There not enough water in the
water tank.
Refill the water tank.
Control program issue.
Reset the unit to factory default
settings (see page 25).
Not enough froth
when texturing
milk.
Milk or jug were not cold enough.
Chill your milk and jug prior to
frothing milk.
Milk has been boiled. Use fresh, cold milk.
Milk is not fresh. Start again with fresh milk.
Frothing produces large bubbles
rather than microfoam.
Ensure the tip of the steam nozzle
is positioned just below the
surface of the milk.
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