Stoelting CC Series - User Manual

Questions and Answers

S
Steven JensenAug 18, 2025
Why does my Stoelting CC Commercial Food Equipment show a High Torque Error?
- S
  Stephanie HernandezAug 19, 2025
  The High Torque Error on your Stoelting equipment indicates the controller has detected the drive motor running at 125% of the service factor amps (SFA) for 10 or more seconds. To resolve this, turn the Freezing Cylinder Off/On switch to the OFF position. Allow the product in the barrel to thaw to a reasonably soft consistency, then return the switch to the ON position. If the error continues, contact your Authorized Stoelting Distributor.
A
Amanda PorterAug 20, 2025
What to do if my Stoelting CC Commercial Food Equipment custard is running too soft?
- T
  tracey80Aug 21, 2025
  If the custard from your Stoelting equipment is running too soft, several factors could be responsible: * The flow might be too high. Decrease the flow, and allow about a minute to see a change. * The refrigeration system for that barrel might be set too warm for the mix. Call Stoelting service department for assistance with adjusting the setting. * The condenser on the remote unit might be blocked. Check for any blockage and clean it if necessary. * If it's a water-cooled machine, the water may be shut off. Make sure the water is connected and turned on. * The refrigeration system may not be functioning correctly. Call Stoelting service department.
G
goodwinjustinAug 23, 2025
What to do if my Stoelting CC Commercial Food Equipment has a Run Time Error?
- D
  Dwayne MartinAug 23, 2025
  A Run Time Error on your Stoelting equipment can occur if the cutout value isn't reached during Standby Mode, or if the Ready signal doesn't activate in Custard or Italian Ice Mode. Here are some steps to troubleshoot: * Check the mix level in the hopper and add mix if it's low. If the mix may have broken down, clean and sanitize the machine and replace the mix with fresh product. * Thoroughly thaw the mix following the manufacturer's recommendations. * Check for ice crystals by pouring a small amount of product from the mix container through a clean and sanitized sieve or strainer. If the error persists after these steps, contact your Authorized Stoelting Distributor.
R
Rodney WilliamsAug 26, 2025
What causes beater motor freezes up in the run mode in Stoelting CC?
- J
  Jessica BrownAug 26, 2025
  If the beater motor freezes up in run mode on your Stoelting equipment, consider these potential causes: * The hopper might be low or out of mix. Add mix. * The flow valve could be plugged. Check the flow valve. * The flow valve setting might be too low. Increase the flow setting. * The belt may be loose and slipping. Check the belt and tighten if necessary.
T
tbeckAug 28, 2025
How to fix restriction of custard or lemon ice in the faceplate of Stoelting CC Commercial Food Equipment?
- R
  Robert BryanAug 28, 2025
  If you're experiencing a restriction of custard or lemon ice in the faceplate of your Stoelting equipment: * Use the rake to free the restriction and increase the flow rate setting by about 0.5. If you don't see results after a minute, repeat these steps. * Inspect the flow valve for solid custard or lemon pulp obstruction in the hopper.
R
Regina JacksonAug 30, 2025
Why is my Stoelting CC custard running too cold or auger blades chattering?
- R
  richard50Aug 30, 2025
  If the custard is running too cold or the auger blades are chattering on your Stoelting equipment: * The flow might not be high enough. Increase the flow, noting that it may take a minute to see a change in the product. * The hopper might be low or out of mix. Add mix. * The flow valve might be plugged. Check the flow valve. * The refrigeration system might be set too cold for the mix. Call the Stoelting service department for assistance adjusting the settings.
J
julia60Sep 1, 2025
What to do if my Stoelting CC Commercial Food Equipment shows a High Pressure Cutout Error?
- K
  Katherine PhillipsSep 1, 2025
  A High Pressure Cutout Error on your Stoelting equipment is usually caused by a dirty or inefficient condenser. If you have a water-cooled machine, verify that the water supply is not shut off.
J
Jordan PerezSep 4, 2025
What does Clean Error mean on my Stoelting CC?
- E
  erinhallSep 4, 2025
  A Clean Error on your Stoelting equipment indicates that the machine may have been accidentally left in “Clean Mode”. To resolve this, place the Freezing Cylinder Off/On switch in the OFF position and then back to the ON position.
T
taylorwalshSep 6, 2025
What does Freezing Cylinder Sensor Error mean on my Stoelting Commercial Food Equipment?
- J
  Jessica ShepherdSep 6, 2025
  A Freezing Cylinder Sensor Error on your Stoelting equipment indicates a failure of the barrel sensor or an extreme out-of-range condition (99°F). To attempt a fix, place the Freezing Cylinder Off/On switch in the OFF position and then back to the ON position.
S
Susan SheltonSep 8, 2025
What does Drive Motor Error mean on my Stoelting CC?
- E
  Evelyn SmithSep 8, 2025
  A Drive Motor Error on your Stoelting equipment means that the control does not sense current coming from the drive motor. To attempt to resolve this, place the Freezing Cylinder Off/On switch in the OFF position and back to the ON position.