25
SIMPLE TROUBLESHOOTING
ISSUE POSSIBLE REASON SOLUTION
No LED of Menu
display after
power on
The power adapter is not
properly connected
Make sure the device is
connected to the power
No Sound
1. The TV is on Mute or
volume is low.
2. The device is on Mute
or the volume is too low
Press the mute button to restore
the sound and increase the
volume
Failed to connect
to network
1. Ethernet cable is not
properly connected.
2. Wi-Fi is turned o ot the
signal is too weak.
1. Reconnect the cable
2. Restart the Wi-Fi or adjust the
position of the device closer
to the router
Remote Control
Failure
1. The sensors of the
remote control and the TV
box are not in alignment.
2. Remote control is broken
or the batteries are low in
power
1. Aim the remote’s sensor at
the front panel’s sensor and try
again. Check for obstructions
blocking the signal path between
the remote and the box.
2. Replace batteries or send the
device to the local maintenance
service station for checking
No Picture on
screen
HDMI cable is not
connected
Make sure that HDMI/Av is
selected as your TV input
Voice search on
remote is not
working
Remote is not paired to
the TV Box
See the Pairing Bluetooth Device
section in this guide
No Audio
Audio Settings not
configured correctly
for your TV
Settings > Device Preference >
Sound > Select formats
Press OK to select “None” or try
a “Manual selection”.
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