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12.0 SIMPLE TROUBLESHOOTING
Issue Possible Reason Solution
No LED of menu display
after power on
The power adapter is not
properly connected
Make Sure the device is connected to the power
No Sound • The Tv is on Mute or volume
is low.
• The device is on Mute or the
volume is too low.
Press the mute button to restore the sound and increase
the volume.
Failed to connect to
network
• Ethernet cable is not properly
connected.
• Wi-Fi is turned o or the
signal is too weak.
• Reconnect the cable.
• Restart the Wi-Fi or adjust the position of the device
closer to the router.
Remote Control Failure • The remote is not paired.
• Remote control is broken or
the batteries are low in power.
• Aim the remote’s sensor at the front panel’s sensor and
open settings > Remotes and accessories > Pair remote.
Press BACK & HOME at same time for 5 seconds.
• Replace batteries or send the device to the local
maintenance service station for checking.
No Picture on Screen HDMI cable is not connected Make sure that HDMI is selected as your TV input
Voice search on remote is
not working
Remote is not paired to the
TV Box
See the Pairing Bluetooth Device section in this guide
13.0 TECHNICAL SPECIFICATIONS
Video decoder
Picture Quality: HLG, HDR10, HDR10+
Video resolution: 3840 x 2160 (4Kp60, 4Kp30)
480i, 480p, 576i, 576p,720p, 1080i, 1080p24,1080p30,1080p60
Video codecs: 10-bit H.265 (HEVC), VP9 Prole 2, H.264, AV 1.
Audio decoder
Audio decoding: Dolby® Digital/ Dolby® Digital Plus*, AAC, LC-AAC, HE-AAC, MP 3, MPEG-1 layer1/2
* Dolby, Dolby Audio and the double-D symbol are trademarks of Dolby Laboratories.
System & Memory
Android Version: 11 Hailstorm
Chipset: Amlogic S905Y4
CPU: ARM Cortex-35 Quad Core 2004MHz
GPU: Quad Core ARM Mali-G31@1800 MHz
SDRAM: DDR4: 2 GB
Flash: eMMC: 8 GB
Connectors
ANT/CABLE IN
HDMI
LAN
2x USB ports version 2.0
Micro SD port
S/PDIF (optical)
DC IN (12 V,1 A)
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