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PROBLEM ROOT CAUSE CORRECTIVE ACTION
Flame effect works but heater
function does not and the emberbed
ashes when the Heater button is
pressed.
The heater is disabled.
With the power on press and hold the POWER
button on the control panel for 10 seconds.
Once re-enabled the emberbed lights will
ash multiple times.
The remote control is not working.
There are no batteries. Change the remote batteries.
The signal is poor.
Operate remote transmitter at a slow
measured pace.
Press the remote control buttons with an
even motion and gentle pressure. Repeat-
edly pressing buttons in rapid succession
may cause the transmitter to malfunction.
The remote is too far from the heater.
Operate the remote at a distance less than
20 ft from the front of the
appliance; point the remote at the control
panel.
Troubleshooting (continued)
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