Troubleshooting Guide 29
subzero.com
Troubleshooting
R
efrigerator/ freezer is frosted up.
• Has a door or drawer been left open for an extended
period? Be sure that food is not obstructing proper
door or drawer closing.
• Are doors and drawers closing and sealing properly?
Contact your dealer if doors or drawers are not
adjusted properly. When opening drawers, you may
notice a side-to-side motion in the drawer. This motion
is normal, with the tolerance built into the drawer
slides. When the drawer is closed, it will automatically
adjust and close with correct alignment.
Outside of the freezer section heats up.
• Clean the condenser area.
You hear unusual noises.
• These noises may be normal operating sounds related
to refrigerant circulation, fan operation, ice maker oper-
ation, defrost cycle or compressor operation. Noises
may be more noticeable when doors are open.
You hear occasional buzzing.
• Is the water supply connected to ice maker and
turned on?
Condensation forms inside the unit.
• This is normal during periods of higher humidity
(summer) and with frequent door openings.
• Are doors and drawers closing and sealing properly?
Condensation forms outside the unit.
• During periods of high humidity, some condensation
may appear on outside surfaces. The condensation will
disappear when the humidity drops. Be sure doors and
drawers are closing and sealing properly. If condensa-
tion persists, contact Sub-Zero factory certified
service.
T
here is no ice.
• Is the ice maker turned on?
• Is the water supply connected?
There is an odor inside the unit.
• Clean the unit thoroughly.
• Cover all food tightly and discard outdated food.
Light bulb needs to be replaced.
• Refer to lighting information on page 14.
You need product information.
• Call Sub-Zero customer care at 800-222-7820 or visit
our website, subzero.com, for planning, installation
and product information.
You need service.
• If service is necessary, maintain the quality built into
your Sub-Zero unit by contacting Sub-Zero factory
certified service.
• For the name of Sub-Zero factory certified service
nearest you, check the contact & support section of
our website, subzero.com or call Sub-Zero customer
care at 800-222-7820.
• When calling for service, you will need the model and
serial number of your unit. Both numbers are listed on
the product rating plate located at the top frame of the
unit, inside the door.
Shut off power to the unit at the control panel before
replacing light bulbs. Wear protective gloves when
handling bulbs.
To Next Page
Loading...
