Sungrow's Battery Limited Warranty_V1.0_202101
Sungrow HV Battery Limited Warranty Terms and Conditions
[Sungrow Australia Group Pty Ltd trading as Sungrow] (Sungrow) gives the
following limited Standard Warranty against defects set out in these Terms and
Conditions. This Warranty are applicable only in Australia for Sungrow Lithium-
ion batteries (SBR096 / SBR128 / SBR160 / SBR192 / SBR224 / SBR256) (Battery).
Sungrow’s Warranties are only provided to the original purchaser of the Battery
(Purchaser), where the purchaser is a distributor, solar retailer or Clean Energy
Council accredited electrician (Installer), who on-supplies the Battery to
another party, to that other-party (End-User). Sungrow’s Standard Warranties
are not otherwise transferable.
Warranty
The Battery usage must comply with the operating conditions under the
specification and the installation manual supplied by Sungrow, and then
Sungrow warrants that the Products are free from defects in material and
workmanship for ten (10) years from the Warranty Commencement Date for
free of charge.
10 Year Limited Performance Warranty
The performance warranty guarantees that the Battery maintains at least 70%
of the initial Battery’s Capacity over the period of ten years (120 months) from
the installation date (no more than ten years and six months (126 months) from
the manufacturing date) under the standard capacity test conditions (see
below).
The Energy Capacity as shown:
Product Repair Service
If the Battery is defective due to material and workmanship within a period of
10 years (120 months) from the date of installation (no more than ten years
and six months (126 months) from the manufacturing date) or if the Battery can
operate but fails to comply to its Performance Warranty under the standard
capacity test conditions, Sungrow will provide the material (replacement parts
or an equivalent replacement) via standard freight and standard service rebates
to cover the labour costs of repair. Refurbished parts may be used to repair the
Battery.
If the Battery is defective but is not covered under warranty, Sungrow will offer
for the paid repair service or advise to the Purchaser contact third parties for
battery recycling under their own costs. The Purchaser may contact Sungrow to
organise this paid repair service. Sungrow will offer a quotation that covers the
inspection, labour, freight, material, waste disposal and management costs to
conduct the paid repair service. Sungrow warrants the workmanship of the
repair for 6 months.
For any Battery repaired or replaced under the Warranty, the remaining
warranty period of the original Battery will be transferred to the replacement
Battery. Sungrow will register the transfer of the warranty entitlement.
Exclusions
The Limited Warranty will not cover any defect caused by the following
circumstances:
• the Battery or packaging is damaged due to improper storage before
installation;
• damage during the transportation of the Battery;
• use of an incompatible PCS (inverters, d.c./d.c. converters, etc.);
• failure to comply with Sungrow’s operating instructions, the installation
guide and the maintenance instructions for the Battery (e.g. the ambient
temperature during the operation of the product falls below -30°C or
exceeds 50°C);
• failure to comply with safety regulations in respect of the Battery;
• faulty installation or commissioning of the Battery (e.g. the Battery being
knocked or failing over);
• improper use or misuse of the Battery including accidents and external
influences beyond the control of Sungrow, e.g. lightning;
• unauthorised repairs to the Battery;
• Third-party’s product or part is assembled or used in combination with
Products of Sungrow;
• Removal and reinstallation of your Products at a location other than the
original installation location, without the express written consent of
Sungrow;
• a force majeure (e.g. war, crime, natural disasters, etc.); and
• flaws that do not adversely affect the proper functioning of the Battery
(e.g. cosmetic defects, and wear and tear).
Travel and subsistence expenses as well as on-site installation, modification and
maintenance costs will not be covered by the Standard Warranty. Sungrow will
not accept any claims for compensation for power that the Battery does not
charge or discharge.
Warranty Claim Process
In the event of a fault, an End-User should contact the Installer from whom the
Battery system was purchased to arrange preliminary troubleshooting and
contact Sungrow if necessary. If the product is suspected to be faulty, Sungrow
will ask to submit a warranty claim with reasons. The End-User or the Installer
should lodge a warranty claim (Claimant) via an Online Warranty Claim
(www.sungrowpower.com.au) with the supporting documents and contact
details set out below:
• Battery Log Data including running information, error history and event
record if the Battery does not connect to Sungrow iSolarCloud portal;
• all of the information requested in the Warranty Claim Form
accompanying these Terms;
• a copy of the invoice, receipt, commissioning report or any other
document which provides proof of purchase of the Battery, as applicable
or the date of installation of the relevant Battery; and
• details of how we should contact you.
Sungrow reserves the right to reject the Warranty claim:
• if the Claimant do not comply with the above-mentioned requirements;
• if the Battery is replaced without the prior consent from Sungrow; and
• if Sungrow is not satisfied that the defect was caused by defective
workmanship or materials.
Sungrow will seek reimbursement of all costs it incurs from the Claimant where
the Battery is found to be free from defects in workmanship or materials or
when it has been determined that the Limited Warranty does not apply.
Transportation
Sungrow will cover the outbound and inbound transportation costs to the
Claimant by standard ground transportation up to a total of $200. Excess costs
or costs in respect of any other mode of transportation requested by the
Claimant will be borne by the Claimant.
It is the responsibility of the Claimant to contact Sungrow to organise the return
of the allegedly defective Battery to Sungrow in the same packaging material, in
reasonable condition provided by the replacement. A Battery not returned
within 4 weeks after delivery will be billed to the Claimant for the replacement
unit in addition to the delivery and service charges incurred by Sungrow.
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