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Supermicro SuperServer SYS-821GE-TNHR User Manual

Supermicro SuperServer SYS-821GE-TNHR
118 pages
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SYS-821GE-TNHR
USER’S MANUAL
Revision 1.0

Table of Contents

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Supermicro SuperServer SYS-821GE-TNHR Specifications

General IconGeneral
BrandSupermicro
ModelSuperServer SYS-821GE-TNHR
CategoryServer
LanguageEnglish

Summary

Preface

About this Manual

Describes the manual's purpose and audience for system integrators and technicians.

Secure Data Deletion

Locates the tool for securely erasing data from storage devices on the website.

Warnings

Explains the significance of various warning symbols used throughout the manual.

Contacting Supermicro

Headquarters

Provides the primary contact address, phone, fax, and email for Supermicro.

Europe

Details contact information for Supermicro's European operations.

Asia-Pacific

Provides contact details for Supermicro's Asia-Pacific regional office.

Chapter 1 Introduction

1.1 Overview

Introduces the SuperServer SYS-821GE-TNHR and its general capabilities.

System Overview

Details the comprehensive specifications of the server hardware components.

1.2 System Features

Highlights the main features of the system with a front view illustration.

Front View

Illustrates the front panel, identifying key components and drive bay numbering.

Drive Carrier Indicators

Explains the status and activity LEDs for drive carriers.

Control Panel

Describes the function and components of the server's control panel.

Control Panel Features

Details the purpose of each button and LED on the control panel.

Information LED

Explains the various states and meanings of the Information LED.

Rear View

Shows the rear panel of the server, detailing ports and connectivity options.

System Features: Rear

Lists and describes the components and features visible on the rear of the server.

Expansion Slot Locations

Details the type, quantity, and connectivity of all PCIe expansion slots.

Input/Output Panel

Describes the I/O ports and the Unit Identifier switch functionality.

Power Supply Indicator

Explains the LED indicators for the power supply modules.

Fan Module Indicator

Explains the LED indicators for the system's fan modules.

Top View, Motherboard Tray and Switch Module

Illustrates the layout of key components on the motherboard tray.

Motherboard Tray Features

Lists and describes the components found on the motherboard tray.

Motherboard Tray: Components

Identifies specific add-on modules and boards within the motherboard tray.

Top View, GPU Tray

Shows the configuration of the GPU tray with multiple GPUs installed.

1.3 System Block Diagram

Visually represents the internal connections and data flow between system components.

1.4 Motherboard Layout

Provides a detailed diagram of the motherboard, showing component placement.

Quick Reference

Offers a concise summary of motherboard jumpers and connectors for easy identification.

Connector

Lists and describes various connectors on the motherboard for peripheral and internal connections.

LED

Details the function and status indications of the motherboard's onboard LEDs.

Motherboard Block Diagram

Illustrates the complex internal architecture and data pathways of the motherboard.

Chapter 2 Server Installation

2.1 Overview

Introduces the server installation process and essential safety precautions.

2.2 Unpacking the System

Guides users through inspecting and unpacking the server unit.

2.3 Preparing for Setup

Covers preliminary steps and considerations before physical installation.

Choosing a Setup Location

Details environmental and spatial requirements for server placement.

Rack Precautions

Outlines safety measures related to rack stability and installation procedures.

Server Precautions

Lists important safety considerations for handling and installing the server.

Rack Mounting Considerations

Discusses factors affecting server installation within a rack environment.

Ambient Operating Temperature

Specifies the acceptable temperature range for optimal server operation in a rack.

Airflow

Explains the importance of proper airflow for server cooling and safe operation.

Mechanical Loading

Addresses potential hazards from uneven distribution of weight within the rack.

Circuit Overloading

Advises on connecting the server to power supply circuitry without overloading circuits.

Reliable Ground

Emphasizes the necessity of a proper grounding for the server rack and system.

Warning

Provides critical safety guidelines for rack mounting to prevent physical injury.

2.4 Installing the Rails

Provides detailed, step-by-step instructions for mounting the server rails in a rack.

2.5 Installing the Server

Guides users on physically placing and securing the server into the installed rack rails.

Chapter 3 Maintenance and Component Installation

3.1 Removing Power

Details the essential procedure for safely disconnecting power from the system.

3.2 Accessing the System

Explains how to gain access to internal components by removing system trays.

Removing the GPU Tray

Provides instructions for safely detaching and removing the GPU tray.

Removing the Motherboard Tray

Provides instructions for safely detaching and removing the motherboard tray.

Removing the PCIe Expansion Tray

Provides instructions for safely detaching and removing the PCIe expansion tray.

3.3 Processor and Heatsink

Introduces the supported CPU types and the process of heatsink installation.

Processor Overview

Describes the different Intel Xeon Scalable processor variants supported by the motherboard.

CPU and Carrier Type

Details processor specifications, carrier types, and associated part numbers.

Installation Overview

Outlines the steps for assembling and installing the Processor Heatsink Module (PHM).

Create the Processor Carrier Assembly

Provides detailed instructions for assembling the processor onto its carrier.

Assemble the Processor Heatsink Module

Details the procedure for attaching the processor carrier assembly to the heatsink.

Remove the Socket Cover

Explains how to safely remove the plastic protective cover from the CPU socket.

Install the PHM

Provides step-by-step instructions for securing the Processor Heatsink Module (PHM) into the CPU socket.

Removing the PHM

Details the procedure for safely removing the Processor Heatsink Module (PHM) from the motherboard.

Removing the Carrier Assembly from the Heatsink

Explains how to detach the processor carrier assembly from the heatsink component.

Removing the Processor from the Carrier Assembly

Describes the steps to carefully remove the processor from its carrier.

3.4 Memory

Introduces the system's memory support and installation guidelines.

Memory Support

Lists the types, capacities, and speeds of DDR5 memory supported by the motherboard.

DDR5 Memory Support for the 4th Gen Intel Xeon Scalable Processors-SP

Details specific memory configurations based on CPU and DIMM types.

Memory Population for the X13, XCC and MCC CPUs, 32 DIMM Slots

Provides tables for correct memory slot population based on CPU count.

Memory Population Guidelines

Offers essential rules for balanced memory configuration and installation.

Guidelines Regarding Mixing DIMMs

Advises on best practices and potential issues when mixing different DIMM modules.

Installing Memory

Provides a detailed, step-by-step guide for inserting memory modules into DIMM slots.

Removing Memory

Explains the procedure for safely removing installed memory modules.

3.5 Motherboard Battery

Explains the function of the CMOS battery and its importance for system settings.

Replacing the Battery

Details the step-by-step process for replacing the motherboard battery.

3.6 Storage Drives

Introduces the system's support for NVMe and SATA storage drives.

Installing Hot-Swap Drives

Provides instructions for installing and replacing hot-swap storage drives.

Logical Drive Numbers

Illustrates the numbering scheme for the front-accessible drive bays.

Removing a Hot-Swap Drive Carrier

Guides users on how to detach and remove a drive carrier from the system.

Installing a Drive into a Carrier

Provides detailed steps for mounting a storage drive into its carrier.

M.2 Drives

Briefly describes the location and type of M.2 NVMe SSDs supported by the system.

Hot-Swap for NVMe Drives

Explains the process of hot-swapping NVMe drives using the BMC Dashboard for safety.

Ejecting a Drive

Details the steps to safely eject an NVMe drive via the BMC interface.

Replacing the Drive

Details the steps to insert a replacement NVMe drive via the BMC interface.

Checking the Temperature of an NVMe Drive

Describes how to monitor NVMe drive temperatures using the BMC Dashboard.

Checking a Drive

Explains the specific BMC menu paths to view drive temperatures.

3.7 System Cooling

Introduces the system's cooling fans and their replacement procedure.

Changing a System Fan

Provides step-by-step instructions for replacing a system cooling fan.

Motherboard Air Shroud

Describes the function and installation of the air shroud for optimized airflow.

GPU Air Blockers

Explains the purpose and installation of air blockers for GPU cooling.

3.8 Power Supply

Introduces the system's redundant power supply modules.

Power Supply LEDs

Explains the status indicators for the power supply units.

Replacing the Power Supply

Provides step-by-step instructions for replacing a power supply module.

3.9 PCIe Expansion Cards

Introduces the system's PCIe expansion card slots and capacity.

Expansion Slot Locations

Details the specific location, type, and connectivity of each PCIe expansion slot.

Installing Expansion Cards (1–8)

Provides instructions for installing expansion cards into the primary PCIe slots.

Installing Riser Expansion Cards (9–12)

Details the process for installing expansion cards using riser cards in the rear slots.

Chapter 4 Motherboard Connections

4.1 Rear Connectors

Describes the connectors located on the rear of the motherboard.

4.2 Power Connections

Introduces the system's main power supply connectors.

Power Supply Connectors

Details the 8-pin power connectors for the system and additional devices.

4.3 Headers and Connectors

Introduces various headers and connectors on the motherboard.

Fan Headers

Describes the 4-pin fan headers used for CPU heatsink fans.

TPM/Port 80 Header

Explains the TPM header for security features and port 80 diagnostics.

NC-SI Connector

Explains the NC-SI connector for network controller sideband interface communication.

PCIe 3.0 M.2 Slots

Describes the M.2 slots for NVMe SSDs and associated mounting holes.

MCIO NVMe Connectors

Details MCIO connectors used for high-speed PCIe storage devices.

4.4 Jumpers

Introduces motherboard jumpers and their configuration options.

CMOS Clear

Details the procedure for clearing the CMOS using the JBT1 jumper.

4.5 LED Indicators

Describes the various LEDs present on the motherboard.

BMC LAN LEDs

Explains the BMC LAN LEDs indicating connection speed and activity.

Chapter 5 Software

5.1 Microsoft Windows OS Installation

Guides users through installing the Windows operating system.

Installing the OS

Details the initial steps for OS installation, including boot device selection.

Load Driver Link

Explains how to load necessary drivers during Windows setup if storage devices are not detected.

5.2 Driver Installation

Provides instructions for downloading and installing system drivers and utilities.

Driver & Tool Installation Screen

Shows the interface used for installing drivers and system tools.

5.3 SuperDoctor® 5

Introduces SuperDoctor 5 software for system monitoring and management.

SuperDoctor 5 Interface Display Screen (Health Information)

Displays the graphical interface of SuperDoctor 5 for monitoring system health.

5.4 BMC

Explains the role of the Baseboard Management Controller (BMC) for remote system management.

BMC ADMIN User Password

Details how to locate the default administrator password for the BMC.

Chapter 6 Optional Components

6.1 Power Supply Modules

Describes optional power supply modules that can be added to the system.

6.2 NIC Kit

Details the components and purpose of the optional Network Interface Card (NIC) Kit.

Chapter 7 Troubleshooting and Support

7.1 Information Resources

Lists various resources available for troubleshooting and support.

Website

Directs users to the Supermicro website for comprehensive product information and support.

Direct Links for the SYS-821GE-TNHR System

Provides direct links to specific system documentation and pages.

Direct Links for General Support and Information

Offers links to frequently asked questions and other support resources.

Direct Links (continued)

Continues the list of helpful links for system support and information.

7.2 BMC Interface

Explains the BMC interface and provides a link to the BMC user guide.

BMC Dashboard Sample

Shows an example of the BMC dashboard interface used for system monitoring.

7.3 Troubleshooting Procedures

Outlines general methods and specific steps for diagnosing system issues.

General Technique

Provides initial steps for troubleshooting unstable operation or boot failures.

No Power

Details troubleshooting steps for issues related to system power.

No Video

Describes troubleshooting steps for scenarios where no video output is received.

System Boot Failure

Offers guidance on resolving issues that prevent the system from booting successfully.

Memory Errors

Provides steps for diagnosing and resolving memory-related problems.

Losing the System Setup Configuration

Explains potential causes for losing CMOS settings and how to address them.

When the System Becomes Unstable

Lists checks to perform when the system experiences instability.

7.4 BIOS Error Beep (POST) Codes

Explains the meaning of audible beep codes during the Power-On Self-Test.

BIOS Error Beep (POST) Codes

Lists common beep codes and their corresponding error messages for POST diagnostics.

Additional BIOS POST Codes

Provides information and links for further BIOS POST code diagnostics.

7.5 Crash Dump Using the BMC Dashboard

Explains how to generate and download crash dumps for internal processor errors.

Check Error Log

Details how to access and verify the BMC event log for error identification.

7.6 UEFI BIOS Recovery

Provides instructions for recovering the system's Unified Extensible Firmware Interface (UEFI) BIOS.

Overview

Explains the UEFI BIOS architecture and its recovery mechanisms.

Recovering the UEFI BIOS Image

Details the process of restoring a corrupted UEFI BIOS image.

Recovering the Main BIOS Block with a USB Device

Guides users on using a USB device to restore the main BIOS block.

7.7 CMOS Clear

Explains the process of clearing the system's CMOS settings.

To Clear CMOS

Provides step-by-step instructions for clearing the CMOS configuration.

7.8 BMC Reset

Describes how to reset the Baseboard Management Controller (BMC) to its default state.

7.9 Where to Get Replacement Components

Guides users on sourcing legitimate replacement parts for the system.

7.10 Reporting an Issue

Provides guidelines for effectively reporting system problems to technical support.

Technical Support Procedures

Outlines the necessary steps to take before contacting technical support.

Returning Merchandise for Service

Explains the procedure for obtaining a Return Merchandise Authorization (RMA).

Vendor Support Filing System

Mentions systems for filing issues related to specific vendors like Intel or Red Hat.

7.11 Feedback

Invites users to provide feedback on the quality and content of the manuals.

7.12 Contacting Supermicro

Provides comprehensive contact information for various Supermicro departments.

Appendix A Standardized Warning Statements for AC Systems

About Standardized Warning Statements

Introduces the purpose and scope of industry-standard safety warnings.

Warning Definition

Explains the meaning of the universal danger symbol used in warnings.

Installation Instructions

General advice to read installation instructions before connecting power.

Circuit Breaker

Warns about ensuring the building's circuit protection device rating is adequate.

Power Disconnection Warning

Stresses the critical need to disconnect all power sources before accessing the chassis interior.

Equipment Installation

Warns that only qualified and trained personnel should install or service the equipment.

Restricted Area

Warns about the requirement for special tools or access methods for restricted installation areas.

Battery Handling

Warns about the explosion hazard from incorrect battery replacement and proper disposal.

Redundant Power Supplies

Warns to disconnect all power connections when dealing with units having multiple power supplies.

Backplane Voltage

Warns of hazardous voltage or energy present on the backplane during system operation.

Comply with Local and National Electrical Codes

States that equipment installation must adhere to all applicable electrical codes.

Product Disposal

Warns that product disposal must be handled according to all national laws and regulations.

Hot Swap Fan Warning

Warns about dangerous moving parts in fans and keeping fingers/tools away from openings.

Power Cable and AC Adapter

Warns to use only provided or designated cables and adapters to prevent malfunctions or fire.

Appendix B System Specifications

Processors

Details the specifications of the supported dual 4th Gen Intel Xeon Scalable processors.

Chipset

Specifies the Intel PCH C741 chipset used in the system.

BIOS

Details the BIOS type, size, and interface.

Memory

Lists the supported memory types, capacities, speeds, and DIMM slot configurations.

Graphic Processing Units

Details the specifications of the HGX H100 8-GPU system.

Storage Drives

Lists the types, sizes, and bay counts for supported storage drives.

PCI Expansion Slots

Details the number and type of PCIe 5.0 expansion slots available.

Input/Output

Lists the available I/O ports, including LAN, USB, and Video.

Motherboard

Specifies the motherboard model and its physical dimensions.

Chassis

Details the chassis model, form factor, and overall dimensions.

System Cooling

Describes the cooling system, including fans and air management components.

Power Supply

Details the redundant power supply modules, their wattage, and input/output specifications.

Operating Environment

Lists the specified operating and non-operating temperature and humidity ranges.

Regulatory Compliance

Lists all applicable regulatory standards and certifications for the product.

Applied Directives, Standards

Details the specific EMC/EMI directives and standards the system complies with.

Environment

Lists directives related to environmental compliance, such as RoHS and WEEE.

Product Safety

Lists product safety directives and standards, including UL/CSA certifications.

Perchlorate Warning

Provides a specific warning related to perchlorate materials in lithium coin cells.

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