6. Why can't the printer cut the label paper?
4. The texts on the printouts are not centered, in the wrong
position, oset, or skip paper?
(1) When inserting or replacing a roll of label paper for the first
time, a blank label should be printed by clicking the power
button. This is to let the print head identify the position of the
label paper.
(2) Check if the correct template that matches the label paper
has been selected in the App. Check the size and image on the
label packaging, select the matching template on the App.
(3) Please make sure to put the label printing side up into the
printer. If placed on the opposite side, it cannot be printed.
7. Why are the texts on the printout so small?
The App automatically adjusts the font size according to the size
of the label paper, try switch to continuous labels, or use line
breaks.
(1) See if there is dirt on the cutter.
(2) If the cutter is sticky, use cotton swabs to clean the excessive
glue.
5. Why is the printout blurry?
(1) Make sure there is enough battery. If the indicator light
shows red, the battery is low. Charge the printer for at least half
an hour before use.
(2) The print head may be dirty or sticky. Please refer to
Question 8 for cleaning.
(3) Increase the printing concentration.
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