TROUBLESHOOTING
THE FAULT
PHENOMENON
The display does not
turn on.
The indicator light on the front
panel of the machine is red.
There are marks of water at
the bottom of the machine.
After starting the machine,
you can hear a ticking
sound and a hissing sound
after making coffee.
No espresso dispenses from
the group head.
Espresso doesn’t have any
crema, or crema is very thin.
No steam dispenses from
the steam wand.
After the steam comes out,
you can’t make coffee or hot
water immediately, and the
machine will pump water
automatically.
SOLUTION
Plug in the power plug and make sure the
power key is pressed.
Place the bean hopper
into position and lock in place.
Ensure that the water tank is positioned
correctly into place.
If the water tank is positioned correctly, then
the drip tray needs to be emptied.
If problem persists and the water tank is
positioned correctly, contact customer service.
Fill the water tank.
Change to a coarser grind setting.
Pack fewer coffee grinds in the
filter basket.
Use less force when tamping
coffee grinds.
See Care & Cleaning section.
See Care & Cleaning section.
See Care & Cleaning section.
Use freshly roasted coffee beans.
Change the grind settings to a finer setting.
Add more coffee grinds to the filter basket.
Add more pressure when tamping coffee
grinds in the filter basket.
Add water to the water tank and
position correctly.
The steam nozzle needs to be cleaned with a
cleaning needle. See the clean & care section.
Descale the espresso machine.
See the descaling section.
It takes 20-30s for pressure relief and
cooling. After pressure relief and cooling,
coffee or hot water can be dispensed only
after the indicator on the panel is displayed
normally.
CAUSE
Check whether the espresso
machine is plugged in.
Check whether you have pressed
the power button.
Bean hopper is not locked
into place.
Water tank is not positioned
properly, or the drip tray is full.
This is a normal. This sound
is generated by the normal
operation of the pressure
control valve.
There is no water in the water reservoir.
Coffee grind is too fine.
Too much coffee is packed into the
filter blocked.
Coffee grinds are tamped too
hard in the filter basket.
The filter basket is blocked.
The group head is dirty.
The group head is blocked.
Coffee beans are old or dry.
Coffee grinds are too coarse.
Not enough coffee grinds are used.
Grinds aren’t tamped tightly
enough.
No water in the water tank.
The steam nozzle is blocked.
Espresso machine needs to be
descaled.
After the steam is pumped, it
needs to be depressurized and
cooled. At this time, no other
operation can be carried out. The
purpose of pumping water is to
quickly cool the heater.
1 YEAR
LIMITED WARRANTY
Customer Service:
(877) 246-0990
ApplianceSupport@monchateau.us
1716
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