Swissvoice S24 - User Manual

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Quick user guide

GET STARTED

Installing the SIM card, memory card and

battery

ATTENTION :

• Risk of swallowing small objects! The SIM card & memory

card can be removed. Small children can swallow them.

• Do not bend or scratch the SIM card. Prevent any contact

with water, dirt or electrical charges.

• Turn off the phone and disconnect the charger before

removing the battery cover.

Remove the battery cover

INTRODUCTION

S24 is a 2G clam shell phone with 2.4 inches display.

S24 is a CARE PHONE with features :

• Loud speaker

• Talking dialing digits

• Easy charging base

• Talking caller ID name

• Photo speed dial

• SOS button

• SwissVoice Care features

KEYS DESCRIPTION

1 - Earpiece

2 - Main display

3 - Left selection key

4 - Navigation key

5 - Answer/Call key

6 - Photo memory Key

7 - Camera Key

8 - Dialing keypad

9 - Microphone

10 - Right selection key

11 - End / Power key

12 - Torch key

External LED

DISPLAY ICONS

Flashing Red - Battery low

Flashing White - Incoming call

Flashing Green - Message / Missed call Flashing

Red – Ring; Green –

Ring & Vibrate

Battery power

Vibrate then Ring

Bluetooth ON

Vibrate only

Roaming

Silence

Signal strength

Headset Plugged in

Note! All the diagrams are for illustrative purposes. It may be

slightly different from the actual unit.

In keeping with our environmental preservation and

compliance commitment, we include Quick Start Guide in

our packaging. For digital copy of user manual and useful

information, please visit our website or contact our Helpline.

www.swissvoice.net

Charge the phone

- Connect the USB plug of the adaptor to the charging

socket (A) or place the device in the cradle (B).

ATTENTION:

• Only use battery, charger and accessories that have been

approved for using with this particular model. Connecting

other accessories may be dangerous and may invalidate the

warranty.

• When charging the battery for the ﬁrst time, it should be

charged for at least 4 hours.

1st USE SETUP

- Long press to power up the phone

to select the desired language > OK

- Input HH:MM > > DD/MM/YYYY > > 12Hr/24Hr >

> Save

( Press Menu > > Settings > Phone > ..... User can

modify the detailed settings )

BASIC OPERATION

Turn the Phone ON/OFF

- Long press

Make a Call

- Enter the number 0…..9 ( Press Clear to delete )

- Press

to dial ( Press H-Free for Handsfree. Press H-Held

for Handset )

- Press

to end the call

A B

Insert the SIM card (required) and the memory

card (optional)

Call from phonebook

- Press > to select the 10 photo memory;

Press Names >

to select the number

- Press

to dial

- Press to end the call

Receive a Call

- Flip up the phone or press to answer

- Press

to end the call

- Place the SIM card in the SIM card holder with the golden

contacts facing down. Close the SIM card metal cover and lock

it.

- To expand the internal storage memory, you can insert

a microSD memory card ( maximum capacity of 32 GB / not

included). Insert the memory card into the slot until it stops as

illustrated.

Insert the battery and replace the battery

cover

- Insert the battery into battery compartment with golden

contacts of the battery facing downwards to the right of the

phone. Press lightly on the top end of the battery until it

snaps into place.

- Replace and secure the battery cover until it clicks into

place.

Adjust the earpiece Tone frequency

- Press Menu > > Settings > Tone Control….

1. Normal frequency

2. Low frequency

3. High frequency

Adjust the earpiece loudness

- During a call, press to adjust the loudness

** is the hot key for switching the keypad input

between ABC, Abc, abc & 123.

is the hot key for entering special symbol.

Settings ( Ring tone & Volume )

- Press Menu > > Settings >….

- Under the Settings menu, the following options can also

be accessed

1. Proﬁles

2. Phone ( Setting Date/Time, Languages,.... )

3. Charger LED ( Activate / Deactivate )

4. Tone Control

5. Call settings

6. Security (password : 1122)

7. Restore (password : 1122)

( Press Menu > > Settings > Proﬁles > General >

Customize..... User can select the Ring tone, Volume and

others )

13 - Camera lens

14 - Torch LED Flashlight

15 - Loudspeaker

16 - SOS key

17 - Charging contacts

18 - Headset jack

19 - Micro-USB socket

20 - Volume control

(Hearing, Ringer)

CALL Log

- Press Menu > > Call Log >…..

1. Missed

2. Dialled

3. Received

- Press to select the desired number

- Press

to dial out

ADD Phonebook contact

- Press Menu > > Phonebook > > Normal >

> Add

1. Name > input the name

2. Number > 0….9

3. Caller ringtone > select ring tone

4. Options > Save

S24

Need help?

Do you have a question about the Swissvoice S24 and is the answer not in the manual?

Overview

The Swissvoice S24 is a 2G clamshell phone with a 2.4-inch display, designed as a "CARE PHONE" with features aimed at ease of use and safety.

Function Description

The S24 offers a range of functions to facilitate communication and provide assistance. Key features include:

Loud Speaker: Enhances audio for calls and alerts.
Talking Dialing Digits: Announces the digits as they are pressed, aiding users with visual impairments or those who prefer auditory feedback.
Easy Charging Base: Simplifies the charging process by allowing the phone to be placed in a base rather than fumbling with cables.
Talking Caller ID Name: Announces the name of the incoming caller, providing hands-free caller identification.
Photo Speed Dial: Allows users to assign contacts to photo keys for quick dialing.
SOS Button: A dedicated button for emergency calls.
Swiss Voice Care Features: Additional care-oriented functionalities.

Display Icons:

The phone's display uses various icons to convey information:

Vibrate then Ring: Indicates that the phone will vibrate and then ring for incoming calls.
Vibrate only: Indicates that the phone will only vibrate for incoming calls.
Silence: Indicates that the phone is in silent mode.
Red - Ring; Green - Ring & Vibrate: Visual indicators for incoming calls.
Signal Strength: Shows the strength of the network signal.
Battery Power: Displays the current battery level.
Bluetooth ON: Indicates that Bluetooth is active.
RM Roaming: Shows that the phone is currently roaming.
Headset Plugged in: Indicates that a headset is connected.

External LED Indicators:

The external LED provides visual cues for various phone states:

Flashing Red: Battery is low.
Flashing White: Incoming call.
Flashing Green: New message or missed call.

Basic Operation:

Power ON/OFF: Long press the end/power key.
Making a Call: Enter the number using the keypad and press the answer/call key. For handsfree, press the H-Free option; for handset, press H-Held.
Calling from Phonebook: Access photo memory keys or the "Names" menu to select a contact and press the answer/call key.
Receiving a Call: Flip up the phone or press the answer/call key.
Adjusting Earpiece Tone Frequency: Navigate to Menu > Settings > Tone Control to select Normal, Low, or High frequency.
Adjusting Earpiece Loudness: During a call, use the volume control buttons to adjust the loudness.
Settings (Ring tone & Volume): Access Menu > Settings to customize profiles, phone settings (Date/Time, Languages), charger LED activation/deactivation, tone control, call settings, and security.
Call Log: Access Menu > Call Log to view missed, dialed, and received calls.
Adding Phonebook Contact: Access Menu > Phonebook > Add to input name, number, caller ringtone, and save.

Messages (SMS):

Accessing Messages: Navigate to Menu > Messages > Write Message.
Inputting Text: Use the keypad for text input. The # key switches between ABC, Abc, abc, and 123 input modes. The * key is for special symbols.
Sending Messages: Select "Send to number" or "Add from phonebook" to send the message.

Smart Care Features:

After Call Notification: The phone can be set to audibly announce the caller ID name and duration of the last call. This feature can be activated/deactivated in Menu > Smart Care > After Call.
Missed Call Notification: The phone can announce missed calls. This feature can be set in Menu > Smart Care > Missed Call.
Helper: The phone can send an SMS notification to a helper phone number when the battery is low. This is configured in Menu > Smart Care > Helper.

Unique Features Highlight:

SOS Assistance Button: Long pressing the SOS button for 3 seconds initiates a call to 5 pre-set emergency numbers. If the first number doesn't answer, it automatically dials the next. If no one answers, the phone will continue to dial the numbers until a call is accepted.
Talking Caller ID Name: The phone announces the caller's name for incoming calls if the number is stored in the phonebook. If not, it announces the number.
Photo Phonebook: Allows users to assign photos to 10 memory keys for quick dialing.
Smart Ringer: The phone will ring at maximum volume for the second time within 3 minutes if a missed call occurs, ensuring important calls are not overlooked.

Usage Features

First Use Setup:

After powering on, select the desired language, set the date and time, and save the settings.
Detailed settings can be modified via Menu > Settings > Phone.

Adjusting Earpiece Tone Frequency:

Users can choose between Normal, Low, or High frequency settings for the earpiece to suit their hearing preferences.

Settings (Ring Tone & Volume):

The phone offers customizable profiles, allowing users to select ringtones, adjust volumes, and configure other settings to personalize their experience.

Adding Phonebook Contact:

Users can add new contacts by inputting a name, number, and selecting a caller ringtone.

Messages (SMS):

The phone supports sending and receiving SMS messages. The keypad allows for easy text input with different character modes.

Smart Care Features:

After Call Notification: Provides an auditory summary of the last call, including caller ID and duration.
Missed Call Notification: Alerts the user to missed calls with an auditory announcement.
Helper Function: Automatically sends an SMS to a designated helper number when the battery is low, ensuring timely assistance or awareness.

Unique Features Highlight:

SOS Assistance Button: This critical safety feature allows users to quickly contact up to five pre-programmed emergency numbers in sequence until a call is answered.
Talking Caller ID Name: Enhances accessibility by audibly announcing who is calling, which is particularly useful for users with visual impairments or when the phone is not immediately accessible.
Photo Phonebook: Simplifies dialing by allowing users to associate photos with contacts, making it easier to identify and call frequently contacted individuals.
Smart Ringer: Ensures that important calls are not missed by increasing the ring volume for a second attempt within a short timeframe after an initial missed call.

Maintenance Features

Installing SIM Card, Memory Card, and Battery:

SIM Card: Place the SIM card in its holder with golden contacts facing down, then close and lock the metal cover.
Memory Card: Insert a microSD memory card (up to 32 GB, not included) into the slot until it clicks into place to expand internal storage.
Battery: Insert the battery into the compartment with golden contacts facing downwards to the right, pressing lightly until it snaps into place.
Battery Cover: Replace and secure the battery cover until it clicks into place.

Charging the Phone:

Connect the USB plug of the adapter to the charging socket (A) or place the device in the cradle (B).
For the first charge, the battery should be charged for at least 4 hours.
Important: Only use the battery, charger, and accessories approved for this model to avoid danger and invalidate the warranty.

Troubleshooting:

The manual provides solutions for common problems:

Phone cannot be switched on: Check if the battery is charged and inserted correctly.
No signal/network connection: Check SIM card insertion, network coverage, and contact your service provider if needed.
Screen frozen or no response: Remove and reinsert the battery.
Cannot hear the other party: Adjust volume, check network, and ensure the microphone is not blocked.
Battery cannot be charged: Check charger connection, battery insertion, and clean charging contacts.
Phone gets hot: This is normal during charging or heavy use. If it overheats, stop charging/using and allow it to cool.

Battery Tips:

Use only original batteries, chargers, and accessories.
Do not short-circuit the battery terminals.
Avoid exposing the battery to extreme temperatures.
Do not use a damaged battery or charger.
Recycle batteries responsibly.

Safety Information:

General: Do not use the phone in prohibited areas (e.g., hospitals, aircraft).
Water Resistance: The phone is not waterproof; keep it dry.
Cleaning: Use a soft, dry cloth. Do not use alcohol or other cleaning agents.
Accessories: Use only approved accessories.
Children: Keep the phone and accessories out of reach of children.
Emergency Calls: Ensure the phone is switched on and has network service for emergency calls.

Hearing Aid Compatibility:

The phone is designed to be compatible with hearing aids.
Users can adjust the volume and position of the phone relative to their hearing aid to minimize interference.

Environmental Protection:

The phone and its accessories should not be disposed of with household waste.
Recycle electronic products and batteries at designated collection points.

Swissvoice S24 Specifications

General

Display size	2.4 inches
Battery	800 mAh
Network	GSM 900 / 1800
Battery type	Removable Li-Ion
Talk Time	Up to 5 h
Call Records	Yes
SIM	Mini-SIM
Bluetooth	Yes
Memory card slot	microSD
Display	TFT
Phonebook	Yes

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