Cannot locate the station, unable to return
• The station is powered off or the robot was moved.
• The charging route is blocked, such as by a closed door.
• Too many obstacles near the station, please place it in an open area.
• After moving the robot, it will relocate itself. If locating fails, it will
generate a new map. Ifthe Dual Empty Station is too far away, it may
not be able to recharge, please manually dock the robot to charge.
• Wipe the signal emission area of the station in case there is dust or dirt.
• Gently wipe the Front Docking Sensor of the robot with a soft, dry
cloth and keep the lens clean and unobstructed.
Slow charging speed
• The robot takes about 6 hours to charge from low to full battery.
• In high or low-temperature environments, the robot will automatically
reduce charging speed to extend battery life.
• The charging contact area may be dirty, please wipe it with a dry cloth.
Abnormal behavior
• Please turn off and restart the robot.
Side Brush fell off
• Please reinstall the Side Brush, making sure to hear a "click" to indicate
it is in place.
• The Side Brush may have fallen off due to tangled wires. Please clear
wires on the floor before use.
Ground not cleaned up
• The dustbin is full. Please empty it.
• The filter may be clogged with dust. Pleasecheck and clean as necessary.
• The filter is not dry after cleaning. Please let it air dry before using.
18
Dust leaked while working
• Remove the Anti-TangIe Rubber Brush and dustbin, and clear any debris
near the Anti-Tangle Rubber Brush.
Loud operating noise
• The dustbin is full. Please empty it.
• Hard objects may be tangled in the Anti-Tangle Rubber Brush and
dustbin. Please check and clean as necessary.
• The Side Brush and Anti-Tangle Rubber Brush may be tangled with
debris. Please check and clean as necessary.
• You can lower the suction power of the robot to Quiet or Low if
necessary.
Abnormal sound emitted while moving
• Rotate and press the wheels to check for any debris tangled or stuck.
Clean the debris or contact customer service if the issue persists.
Random movement path
• Loose wires, slippers, and other objects on the floor may affect the
robot's normal operation. Please tidy up before use.
• Working on wet and slippery floors may cause the wheels to slip. Please
manually wipe or air dry the floor before using.
Stopped due to being stuck
• The robot may be stuck under furniture of a similar height. Consider
raising the furniture, manually blocking or using our app to set a virtual
wall to avoid the area.
• Check the corresponding area for any wires, curtains, or carpet edges
that may be tangled with or obstructing the robot. Manually remove
any obstructions for smooth operation.
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