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Symantec PCANYWHERE - V12.1 - User Manual

Symantec PCANYWHERE - V12.1
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Symantec pcAnywhere
User's Guide
12164653

Table of Contents

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Summary

Technical Support

Introducing Symantec pcAnywhere

About Symantec pcAnywhere

Provides secure, remote access to computers and servers for productivity and support.

Components of Symantec pcAnywhere

Lists and describes the main components of pcAnywhere, including full product and CrossPlatform.

How Symantec pcAnywhere works

Explains the remote control technology, network connections, and host/remote roles.

Installing Symantec pcAnywhere

Preparing for installation

Covers prerequisites, system requirements, and user rights for installing pcAnywhere.

Installation options

Describes different installation options available on the CD, including full version and custom packages.

Post-installation tasks

Outlines essential tasks after installation, such as registration, starting, updating, and uninstalling.

Navigating in Symantec pcAnywhere

Selecting a view mode in Symantec pcAnywhere

Explains the difference between Basic View and Advanced View modes for user interface.

Starting a connection in Basic View

Guides users on initiating connections using the simplified Basic View interface.

Working in Advanced View

Introduces the Advanced View for accessing more configuration options and tools.

Managing pcAnywhere preferences

Covers global settings for connections, file transfer, logging, and encryption.

Allowing others to control your computer

Managing host connections

Explains how to set up your computer as a host to allow remote access and control.

Ways to set up a host computer

Describes methods for configuring host settings using Connection Wizard and advanced properties.

Ways to start a host session

Outlines different methods to initiate a host session, including waiting for connections.

Controlling another computer remotely

Managing remote connections

Covers creating and managing connection items for frequently accessed host computers.

Ways to set up a remote computer

Explains configuring remote settings using Connection Wizard and advanced properties.

Ways to start a remote control session

Details methods for initiating a remote control session, including Quick Connect.

Connecting to a computer that does not have a host running

Explains using Quick Deploy and Connect for computers without a pre-installed host.

Supporting computers and servers remotely

About Symantec pcAnywhere Remote Management tools

Introduces tools for remote administration and problem resolution.

What you can do during a remote management session

Lists tasks like managing processes, running commands, and viewing logs.

Running DOS commands

Explains how to execute DOS commands on a remote host for system management.

Transferring files and folders

About pcAnywhere File Transfer

Explains navigating, transferring, and synchronizing files and folders between computers.

Ways to start a file transfer session

Details methods for initiating file transfer sessions, including using Quick Connect.

About synchronization and cloning

Describes how to match folder contents using synchronization or cloning.

Automating file transfer and management tasks

About the Command Queue

Introduces the Command Queue for managing file transfer and automation tasks.

Using command queue files to automate tasks

Explains creating and using queue files for automating repetitive tasks.

Running a command queue file

Details ways to run command queue files, including scheduling and from different windows.

Securing your computer and sessions

Protecting a host computer from unauthorized access

Discusses methods to secure the host from unauthorized access, including authentication.

About access rights

Explains how to control user access levels and limit specific functions for remote users.

Using encryption to protect data

Details symmetric, public-key encryption, and their performance trade-offs.

Ways to assess host security

Introduces the Host Assessment Tool to check security configurations and identify risks.

Monitoring and recording sessions

Monitoring events in Symantec pcAnywhere

Covers logging events to SNMP traps, generating log files, and using Windows Event Viewer.

About recording and replaying sessions

Details how to record and replay remote sessions for later review.

Connecting across multiple platforms

About Symantec pcAnywhere CrossPlatform

Introduces CrossPlatform for accessing multiple OS platforms like Windows, Linux, Mac.

Installing Symantec pcAnywhere CrossPlatform

Provides instructions for installing CrossPlatform on Windows, Linux, and Mac OS X.

Navigating in a pcAnywhere CrossPlatform session

Explains session modes (Tabbed, Tiled) and using toolbar tasks.

Connecting from a Web browser

About Symantec pcAnywhere Web Remote

Introduces Web Remote for connecting via a web browser, offering thin client functionality.

Ways to secure your Web Remote session

Covers authentication, session encryption, and using serial IDs for secure connections.

Ways to connect to a host through Web Remote

Explains connecting via host list or manually entering IP address/computer name.

Connecting from a mobile device

About Symantec pcAnywhere Mobile

Introduces secure remote access to computers from mobile devices.

Symantec pcAnywhere Mobile installation

Covers system requirements and installation procedures for pcAnywhere Mobile.

Ways to connect another computer from a mobile device

Details connecting via Quick Connect or custom connection items.

Navigating in the Symantec pcAnywhere Mobile session screen

Explains session navigation, command bar tools, and modifying preferences.

Performing remote control tasks from a mobile device

Lists remote control tasks like Transfer Clipboard, Send Ctrl+Alt+Del, and Refresh Display.

Managing Symantec pcAnywhere Gateway

About Symantec pcAnywhere Gateway

Explains Gateway's role in connecting to hosts behind firewalls and NAT devices.

Installing Symantec pcAnywhere Gateway

Covers prerequisites and steps for installing the pcAnywhere Gateway.

About the Gateway Manager

Details the Gateway Manager interface for discovering hosts and managing sessions.

Editing the port settings for pcAnywhere Gateway

Guides on modifying data and status ports for gateway connections.

Symantec PCANYWHERE - V12.1 Specifications

General IconGeneral
Version12.1
CategoryRemote Access Software
ManufacturerSymantec
LicenseCommercial
DeveloperSymantec Corporation
EncryptionYes
File TransferYes
Remote ControlYes
Operating System SupportWindows

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