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Symantec NORTON INTERNET SECURITY 2004 - User Manual

Symantec NORTON INTERNET SECURITY 2004
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User’s Guide

Table of Contents

Questions and Answers

  • A
    Anne RichardsAug 15, 2025
    Why can’t I post information online with Symantec NORTON INTERNET SECURITY 2004?
    • J
      Jordan AndersonAug 15, 2025
      If you are unable to post information to a Web site, it might be because Privacy Control is blocking the information. To resolve this, check the Private Information list to see if the information that you are trying to enter is being blocked.
  • B
    Bradley AdkinsAug 19, 2025
    What to do if I can’t print to a shared printer or connect to a computer on my local network with Symantec NORTON INTERNET SECURITY 2004?
    • M
      Michelle MorrisAug 19, 2025
      If you cannot print to a shared printer or connect to a computer on your local network using Symantec Software, it might be because Norton Internet Security blocks Microsoft networking to prevent unauthorized Internet connections. To allow local network usage, including file and printer sharing, add the computers on your local network to the Trusted Zone.
  • C
    Carl WiseAug 21, 2025
    Why does a virus keep infecting my files after scanning and removing it with Symantec NORTON INTERNET SECURITY 2004?
    • A
      Arthur MullenAug 22, 2025
      If you've scanned and removed a virus with Symantec Software, but it keeps reinfecting your files, consider the following possibilities: 1. The virus may be in a program file with an unusual extension that Norton AntiVirus isn't configured to scan. 2. The source of the infection could be a floppy disk. Scan all floppy disks. 3. The virus might remain in memory and reinfect the boot record. Use your Rescue Disks to remove it. 4. If it's a Trojan horse or worm from a shared network drive, disconnect from the network or password protect the drive before letting Norton AntiVirus delete it.
  • L
    Logan AbbottAug 25, 2025
    Why can't I send email messages with Symantec NORTON INTERNET SECURITY 2004?
    • M
      Matthew NewtonAug 25, 2025
      If you can't send email messages using Symantec Software, it could be due to the following reasons: * Norton AntiVirus might be unable to send your email because the connection to your email server was disconnected. Your email client may be set to automatically disconnect after sending and receiving mail. * A firewall might be blocking access to the Internet features of Norton AntiVirus. * Norton AntiVirus scans outgoing emails for viruses before they are sent. Turn off this option within your email client to resolve the issue.
  • E
    Elizabeth OliverAug 27, 2025
    Why I can't receive email messages with Symantec NORTON INTERNET SECURITY 2004?
    • K
      Kathleen VangAug 27, 2025
      If you are unable to receive email messages when using Symantec Software, a firewall might be blocking access to the Internet features of Norton AntiVirus. Alternatively, temporarily disable email protection to allow the problem email messages to download, then re-enable email protection. Also, ensure that timeout protection is enabled in your email client settings.
  • D
    Derek RobertsAug 30, 2025
    Why did an email message I sent never arrive using Symantec NORTON INTERNET SECURITY 2004 Software?
    • R
      Robert RobertsAug 30, 2025
      If an email message you sent never arrived when using Symantec Software, it might be because Norton Internet Security immediately deletes email messages containing blocked private information. If your email program saves copies of sent messages, reopen the email, remove the private information, and resend it.
  • R
    Ryan WallSep 2, 2025
    Why my Rescue Disk does not work in Symantec NORTON INTERNET SECURITY 2004 Software?
    • C
      Christopher SalinasSep 2, 2025
      If your Rescue Disk does not work with Symantec Software, it may be because the Rescue program cannot always create a bootable disk automatically due to product-specific technologies used by manufacturers to configure hard drives. If you have a special startup disk for your computer, add it to your Rescue Disk set and start from that disk in an emergency. You can also use the Disk Manager or a similar program that came with your computer to make your Rescue Boot Disk bootable. Sometimes, the Rescue Boot Disk does not work properly because you have more than one operating system installed.
  • D
    dgalvanSep 5, 2025
    What to do if I cannot start from drive A with Symantec NORTON INTERNET SECURITY 2004 Software?
    • E
      erin10Sep 6, 2025
      If your computer does not check drive A first on startup, use your computer’s Setup program to change the settings. You may also need to use a special boot disk instead of the Rescue Boot Disk.
  • D
    Donna HarperSep 8, 2025
    What does it mean if I get an error when testing basic Rescue Disks in Symantec NORTON INTERNET SECURITY 2004?
    • K
      Kathryn BryantSep 8, 2025
      If you receive the message "Non-system disk, replace the disk and press any key" when testing your Rescue Disks with Symantec Software, the Rescue program may not have prepared the floppy boot files correctly.
  • G
    gnealSep 12, 2025
    How to show the Auto-Protect icon in the tray for Symantec NORTON INTERNET SECURITY 2004 Software?
    • L
      lindsey66Sep 12, 2025
      To show the Auto-Protect icon in the tray with Symantec Software, click Options at the top of the main window, then click Norton AntiVirus if a menu appears. In the Options window, under System, click Auto-Protect. Finally, ensure that 'Show the Auto-Protect icon in the tray' is checked.

Summary

Responding to emergencies

If your product won’t install

Steps to resolve issues when Norton Internet Security fails to install.

If your computer won’t start

Procedures for starting the computer from an uninfected disk to remove viruses.

Create Emergency Disks

Instructions on how to create bootable disks for system recovery.

Feature summary

Security protection features

Overview of the core security tools provided by Norton Internet Security.

Norton AntiSpam features

Details on how Norton AntiSpam filters unwanted email messages.

Virus and threat protection features

Description of Norton AntiVirus capabilities for detecting and removing threats.

Installing Norton Internet Security

System requirements

Lists the minimum hardware and software specifications needed to install the product.

Install Norton Internet Security

Step-by-step instructions for installing the Norton Internet Security software.

Basics

Activate your product

Guide on how to activate the Norton Internet Security software to ensure full protection.

Check your computer’s vulnerability to attack

Using Security Check to identify and assess potential security risks on your system.

Options

Customize Norton AntiVirus

Detailed configuration of Norton AntiVirus settings for optimal protection.

Keeping current with LiveUpdate

Obtain updates using LiveUpdate

How to use LiveUpdate to download and install the latest security and program updates.

Guarding against intrusion attempts

About the Personal Firewall

Introduction to the Personal Firewall and its role in protecting against network attacks.

Customize firewall protection

Adjusting security levels and individual settings for the Personal Firewall.

About Intrusion Detection

How Intrusion Detection monitors network traffic and blocks suspicious activity.

Protecting disks, files, and data from viruses

Ensure that protection settings are enabled

Verifying that all virus protection features are active for maximum security.

What to do if a virus is found

If a virus is found during a scan

Actions to take when a virus or threat is detected during a scan.

If a virus is found by Auto-Protect

How Auto-Protect handles virus detection and what options are available based on the OS.

Creating accounts for multiple users

Create Norton Internet Security accounts

Step-by-step guide to setting up new user accounts within the software.

Controlling individuals’ Internet use

About Parental Control

Overview of Parental Control features for managing children's internet access.

Protecting your privacy

Customize Privacy Control

Adjusting settings for privacy protection, cookie blocking, and secure connections.

Blocking unwanted email messages

Customize Norton AntiSpam

Tailoring Norton AntiSpam rules to filter specific email addresses and text strings.

Troubleshooting

Troubleshoot Norton Internet Security

Solutions for common issues related to website access and feature conflicts.

Troubleshoot Norton AntiSpam

Addressing problems with spam filtering, blocked lists, and message delivery.

Troubleshoot Norton AntiVirus

Solutions for problems like Auto-Protect not loading or infected files reappearing.

Symantec NORTON INTERNET SECURITY 2004 Specifications

General IconGeneral
Version2004
TypeInternet Security Suite
DeveloperSymantec
Release Year2003
PlatformWindows
Operating SystemWindows 98/ME/2000/XP
Antivirus ProtectionYes
FirewallYes
Anti-SpywareYes
Email ProtectionYes
Identity Theft ProtectionNo
LicenseCommercial
Minimum Processor Speed300 MHz
Minimum RAM128 MB
Minimum Hard Drive Space150 MB
Product NameNorton Internet Security 2004
CategorySoftware
FeaturesAntivirus, Parental Control

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