Synectix ATT 2000 - Page 35

Flow chart for the example given above :
Main greeting:
“Thank you for calling
XYZ Company. If you
know the extension
of the party you wish
to reach, please dial it
at any time during
this greeting. For
Sales press 1, for
Accounts press 2, for
Tech support press 3,
to know more about
our products press 4,
for the company
directory press 5, for
our address press 6.
To reach the operator
dial 0 or stay on the
line.”
Transfer to Sales
Transfer to Accounts
Transfer to Tech Support
1
2
3
Program #306 for directory
– “For directory of the
Sales Department, press 1,
for Accounts…”
4
# 309# 307 # 308
1 2 3
Program #301 for products
“XYZ Co. manufactures
Music On Hold, Call
Accounting Systems…”
# 302 # 303 # 304 # 305
1 2 3 4
Program #311 for address
“Our address…….”
6
5
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