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Synology DS423+ - 5.4 Contacting Synology Technical Support; 5.5 Getting information, help, and service

Synology DS423+
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38
E
x
a
c
t
wor
ding
o
f
a
n
y
e
rror
me
ss
a
ge
s
H
a
r
d
w
a
r
e
a
nd
so
f
tw
a
r
e
c
o
nfig
ur
a
t
i
o
n
inf
or
m
a
t
i
o
n
5.4
C
o
n
t
a
c
t
ing
S
y
n
o
l
o
g
y
T
echnic
a
l
S
upport
D
ur
ing
t
he
w
a
rr
a
n
ty
p
e
r
i
o
d
,
you
c
a
n
ge
t
hel
p
a
nd
inf
or
m
a
t
i
o
n
t
h
rou
gh
t
he
S
y
n
o
l
o
g
y
T
echnic
a
l
S
upport
.
T
r
a
ined
s
e
rv
ice
p
e
rso
nnel
a
r
e
a
v
a
il
a
ble
to
a
ss
i
st
you
in
de
t
e
r
mining
a
h
a
r
d
w
a
r
e
pro
blem
a
nd
deciding
w
h
a
t
a
c
t
i
o
n
i
s
nece
ss
a
ry
to
fi
x
t
he
pro
blem
.
T
he
w
a
rr
a
n
ty
d
o
e
s
n
ot
c
ov
e
r
t
he
f
o
ll
ow
ing
:
R
e
p
l
a
cemen
t
or
us
e
o
f
p
a
rts
n
ot
m
a
n
u
f
a
c
tur
ed
f
or
or
b
y
S
y
n
o
l
o
g
y
or
n
o
n
-
w
a
rr
a
n
t
ed
S
y
n
o
l
o
g
y
p
a
rts
I
den
t
ific
a
t
i
o
n
o
f
so
f
tw
a
r
e
pro
blem
sour
ce
s
I
n
st
a
ll
a
t
i
o
n
a
nd
m
a
in
t
en
a
nce
o
f
a
pp
lic
a
t
i
o
n
pro
g
r
a
m
s
I
f
i
t
i
s
de
t
e
r
mined
t
h
a
t
r
e
p
l
a
cemen
t
s
e
rv
ice
s
a
r
e
nece
ss
a
ry
,
p
le
a
s
e
c
o
n
t
a
c
t
t
he
l
o
c
a
l
r
e
s
elle
r
or
di
str
ib
utor
w
he
r
e
you
pur
ch
a
s
ed
t
he
pro
d
u
c
t
f
or
f
urt
he
r
a
ss
i
st
a
nce
.
S
y
n
o
l
o
g
y
d
o
e
s
n
ot
prov
ide
di
r
ec
t
r
e
p
l
a
cemen
t
s
e
rv
ice
s
outs
ide
N
ort
h
A
me
r
ic
a
.)
N
ot
e
s
:
F
or
m
or
e
inf
or
m
a
t
i
o
n
a
b
out
o
n
S
y
n
o
l
o
g
y
’
s
w
a
rr
a
n
ty
po
licie
s
,
p
le
a
s
e
r
efe
r
to
t
hi
s
a
rt
icle
.
5.5
G
e
tt
ing
inf
or
m
a
t
i
o
n
,
hel
p
,
a
nd
s
e
rv
ice
S
y
n
o
l
o
g
y
pu
bli
s
he
s
a
w
ide
r
a
nge
o
f
support
ing
d
o
c
u
men
t
a
t
i
o
n
.
I
n
K
n
ow
ledge
B
a
s
e
,
you
w
ill
find
us
ef
u
l
H
el
p
a
nd
FA
Q
a
rt
icle
s
,
a
s
w
ell
a
s
v
ide
o
tutor
i
a
l
s
,
b
r
e
a
king
up
pro
ce
ss
e
s
in
to
h
a
nd
y
st
e
ps
.
A
l
so
,
you
c
a
n
find
U
s
e
r
'
s
G
u
ide
s
,
S
o
l
ut
i
o
n
G
u
ide
s
,
b
ro
ch
ur
e
s
,
a
nd
W
hi
t
e
Pa
p
e
rs
.
E
xp
e
r
ienced
us
e
rs
a
nd
a
dmini
str
a
tors
w
ill
find
a
n
sw
e
rs
a
nd
g
u
id
a
nce
in
D
e
v
el
op
e
r
G
u
ide
s
.
G
ot
a
pro
blem
a
nd
u
n
a
ble
to
find
t
he
so
l
ut
i
o
n
in
our
o
ffici
a
l
d
o
c
u
men
t
a
t
i
o
n
?
S
e
a
r
ch
h
u
nd
r
ed
s
o
f
a
n
sw
e
rs
b
y
us
e
rs
a
nd
support
st
a
ff
in
S
y
n
o
l
o
g
y
C
o
mm
u
ni
ty
or
r
e
a
ch
S
y
n
o
l
o
g
y
T
echnic
a
l
S
upport
t
h
rou
gh
t
he
w
eb
f
or
m
,
em
a
il
,
or
t
ele
p
h
o
ne
.

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