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I can't download new files
• Make sure that there is enough phone storage space for your download.
• Select the microSD card as the location to store downloaded files.
• Check your subscription status.
The phone can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible to other users.
• Make sure that the two devices are within Bluetooth’s detection range.
The battery drains too fast
• Make sure that you follow the complete charge time (minimum 2.3 hours).
• After a partial charge, the battery level indicator may not be exact.
• Wait for at least 10 minutes after removing the charger to obtain an exact indication.
• Adjust the brightness of screen as appropriate.
• Extend the email auto-check interval for as long as possible.
• Update news and weather information manually or increase their auto-check interval.
• Exit background-running applications if they are not being used for extended periods of time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone becomes warm following prolonged calls, game playing, internet surfing or running other
complex applications
• This heating is a normal consequence of the CPU handling excessive data. Ending the above actions
will make your phone return to normal temperature.
After Factory data reset is performed, I can't use my phone without entering Google Account credentials
• After reset is performed, you must enter the original Google Account credentials that were used on
this phone.
• If you don’t remember your Google Account credentials, complete Google Account recovery
procedures.
The phone doesn't ring when a call or message arrives
• Make sure that Do Not Disturb mode (go to Settings > Sound > Do Not Disturb) is not activated.
• Press the Volume key to adjust volume.
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