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Tadiran Telecom SLT User Manual

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SLT
Single Line Telephone
User Guide
.
Creating a new world of IPportunities
(Version 15.5)

Table of Contents

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Tadiran Telecom SLT Specifications

General IconGeneral
BrandTadiran Telecom
ModelSLT
CategoryTelephone
LanguageEnglish

Summary

Introduction to Coral Systems

Account Code (as required)

Account Code (Forced)

ACD & UCD Groups Overview

Load ID - for ACD Group

Identifies an ACD group agent when joining the system.

Log-In/Out - for a Single ACD Group

Allows users to join or leave a single ACD group.

Primary Log-In - for ACD Group

Assigns priority to one of your ACD groups.

Release/Resume from All Groups

Temporarily release and resume connections with ACD/UCD groups.

Release/Resume from a UCD Group

Temporarily exit and rejoin a single UCD group.

Wrap-Up Code - for ACD Group

Send call information to the Call Center after an ACD call.

Wrap-Up Time On/Off

Provides a time-out period between consecutive ACD/UCD calls.

Activation Code Usage

Auto Set Relocate (Permanent)

Auto Set Relocate (Temporary)

Boss Group Overview

CALL FORWARD

Forwards incoming Boss Group calls based on status or time.

EXCLUSIVE HOLD

Places calls on hold, retrievable only from the original phone.

PRIVACY

Prevents other Boss Group members from joining a conversation.

Break-In Feature

Conference Call Features (Broker, Consult, 3-Way)

Call Forwarding Options

Internal/External Call Forwarding

Sets different call forward destinations based on incoming call source.

Caller ID Control Feature

Camp-On Call Back

Camp-On Off-Hook (Call Waiting/Offer)

Canned Messages Overview

Class of Service (COS) Switchover

Multi-Party Conference Calls

Releasing Conference Participants

Allows authorized users to release conference participants.

Do Not Disturb (DND) Feature

Do Not Disturb Override

Allows authorized users to override DND status.

Executive Privilege Feature

FlexiCall Overview

Internal/External FlexiCall Settings

Distinguishes calls from internal/external sources for FlexiCall.

Operating and Cancelling FlexiCall

Instructions for activating and deactivating the FlexiCall feature.

Follow Me Feature Overview

Cancelling Follow Me

Procedures for cancelling the Follow Me feature.

Forced Release Feature

Freedom (IRSS) Feature Overview

Placing Freedom Calls

How to place calls using the Freedom feature.

Conference Call Options with FlexiCall/Freedom

Conference call options available during FlexiCall/Freedom calls.

Group Calls (Conference) Overview

Group Call Features List

List of features available for Group Calls.

Preset Conference Activation

How to activate preset group conference calls.

Joining Group Calls

Instructions for joining active or ringing group calls.

Hold Feature

Hot Line (Immediate/Delayed)

Last Number Redial Feature

Making External and Internal Calls

Malicious Call Trace Feature

Message Answering

Leaving and Cancelling Messages

Night Answer (Central Bell/UNA Pickup)

Group Pickup

Pick up ringing central bells within your pickup group.

Directed Pickup

Pick up any ringing central bell using its number.

Page Queue Feature

Paging: Public Address

Paging: Voice to Single Keyset

Park Feature

Passcode Management

Phone Dial Lock Feature

Pickup: Group and Directed

Receiving and Answering Calls

Reminder Feature

Cancelling Reminder Times

Procedures for cancelling programmed reminder times.

Room Status Feature

Saved Number/Repeat Number Feature

Security Line Feature

Series Call Feature

Silent Monitor Overview

Silent Monitor: 1-Way (Splitting)

Monitors one party of a two-way conversation separately.

Silent Monitor: 2-Way (Both)

Monitors both parties of a two-way conversation.

Speed Dialing: Programming Private Libraries

Speed Dialing: Using Private and Public Libraries

Instructions for using private and public speed dial libraries.

Stop Dial Feature

Transferring Calls (Screened/Unscreened)

Waiting Calls — Receiving

Wakeup Feature

Cancelling Wakeup Requests

Procedures for cancelling programmed wakeup requests.

Whisper Page Activation

Whisper Page Receiving

How to receive a whispered message from another station.

Appendix A: Glossary of Terms

Appendix B: Tones

Appendix C: Dial Tone Pad Feature Codes

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