NEED HELP?
TAILWIND iQ3 USER MANUAL
TROUBLESHOOTING
SORRY YOU ARE HAVING TROUBLE. YOU CAN CREATE A
TICKET AND RECEIVE FREE SUPPORT BY LOGGING ONTO
WWW.GOTAILWIND.COM
NOT RECEIVING NOTIFICATIONS? THIS CAN HAPPEN UPON INITIAL SETUP ON
OCCASION, BUT IS USUALLY CAUSED WHEN USING THE SAME ACCOUNT
CREDENTIALS TO LOG IN ON MORE THAN ONE PHONE. THE GENERAL RULE IS ONE
FOLLOW THESE STEPS:
MAKE SURE YOU HAVE GIVEN THE APP PERMISSION TO SEND YOU
NOTIFICATIONS. THIS WILL BE UNDER “SETTINGS” IN YOUR PHONE.
2. UNDER “NOTIFICATIONS” IN YOUR TAILWIND APP, MAKE SURE NOTIFICATIONS
ARE TURNED ON.
3. LOG OUT OF THE APP AND LOG BACK IN.
AUTO OPEN / AUTO CLOSE NOT WORKING?
BE SURE YOU’VE WATCHED, AND CAREFULLY FOLLOWED THE STEPS IN OUR “VE
2. MAKE SURE BLUETOOTH IS TURNED ON IN YOUR PHONE SETTINGS.
3. MAKE SURE YOU’VE GIVEN THE TAILWIND APP PERMISSION TO ALWAYS TRACK
TION, WHICH WILL NOT ALLOW THIS FEATURE TO WORK PROPERLY.
4.
NO METAL BETWEEN THE SENSOR AND YOUR PHONE.
6. LOCATION TRACKING IS NOT ACCURATE IF YOUR PHONE CANNOT RECEIVE GPS
SIGNALS. WITH MODERN PHONES THIS IS GENERALLY NOT AN ISSUE UNLESS
YOUR PHONE IS PLACED IN A LOCATION SUCH AS INSIDE A STORAGE COMPART
MENT IN YOUR VEHICLE. TRY PUTTING YOUR PHONE IN A LOCATION THAT HAS
LESS OBSTRUCTIONS,
7.
IF YOU ARE USING AN ANDROID PHONE, MAKE SURE YOU HAVE BATTERY OPTI
MIZATION TURNED OFF FOR TAILWIND AND THAT YOUR “ALLOW BACKGROUND
TAILWIND.
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