c) Verify whether there are any third-party power management software apps downloaded. If so,
please uninstall these.
d) Please don’t use the device for a long time while it is charging.
e) Try to reset or update your device.
7.4 What should I do if my device’s battery drains under normal use?
a) Check if the device is in a high or low temperature environment. If yes, we advise you to use it
only under normal operating conditions.
b) Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
c) The battery drains quickly when playing games and watching videos. This is normal when
running large games for a long time or watching videos.
d) Too many apps running in the background or the system cache not being cleared may cause
battery draining. Touch the Menu key in the bottom corner of the screen to view recently used
applications. Touch “Clear all” to close the apps.
e) Try to reset or update your device.
7.5 What should I do if my device auto powers off?
a) Power off your device and charge the device with a TCL official charger for at least 30 minutes,
then try to power on again.
b) If the issue occurs while using a third-party app, make sure the app is compatible with your
device and Android version. Try uninstalling the third-party app.
c) Try to reset or update your device.
7.6 What can I do if my device heats up?
A warning or sensation of heat in the device is the normal consequence of the CPU handling
excessive data, which makes the battery warm. It is not harmful to the battery or device even if the
device feels hot.
Use the following actions to make your device return to its normal temperature:
a) It is suggested not to expose your phone in sunshine for a long period of time;
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