16
Troubleshooting
Having trouble completing installation? Don’t worry, it’s usually an easy fix.
PROBLEM POSSIBLE CAUSES SOLUTIONS
TCL Home App
loses connectivity to AC
during setup
Wireless router may be too far
from AC
• Relocate wireless router closer to AC.
Network error • Restart wireless router, AC, and mobile device
TCL Home App cannot
find AC
Network error • Restart wireless router, AC, and mobile device
App & AC are not on the same 2.4GHz
channel
• Confirm your device is connected to the
2.4GHz channel.
Router blocking TCL Home App
• Verify App is not being blocked by the
router’s firewall.
Incorrect WiFi Password • Reinput and verify WiFi password.
Unable to find or connect
to Wireless Network
App may need permission to location
• Give TCL Home App permission to Location
in phone settings.
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