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• Make sure that your phone is not in Airplane mode.

My phone can't receive incoming calls

• Make sure that your phone is switched on and connected to a network (check

for overloaded or unavailable network).

• Check your subscription status with your carrier (credit, SIM card valid, etc.).

• Make sure that you have not forwarded incoming calls.

• Make sure that you have not barred certain calls.

• Make sure that your phone is not in Airplane mode.

The caller’s name/number doesn't appear when a call is received

• Check that you have subscribed to this service with your carrier.

• Your caller may have concealed his name or number.

I can't find my contacts

• Make sure that your SIM card is not broken.

• Make sure that your SIM card is inserted properly.

The sound quality of the calls is poor

• Adjust the volume during a call by pressing the Volume key.

• Check the network strength. Move to a location with stronger signal strength.

• Make sure that the receiver, connector and speaker on your phone are clean.

I can't use the features described in the manual

• Check with your carrier to make sure that your subscription includes this service.

• Make sure that this feature doesn't require a TCL accessory.

When I select a number from my contacts, the number can't be dialled

• Make sure that you have correctly recorded the number in your contacts.

• Make sure that you have selected the country code when calling an international

number.

I can't add a contact

• Make sure that your SIM card contacts are not full; delete some contacts or save

the contacts to the phone.

Questions and Answers:

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Do you have a question about the TCL Stylus 5G and is the answer not in the manual?

TCL Stylus 5G Specifications

General