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I can't use the features described in the manual
• Check with your operator to make sure that your subscription includes this
service.
• Make sure that this feature doesn't require a TCL accessory.
When I select a number from my contacts, the number can't be dialled
• Make sure that you have correctly recorded the number in your contacts.
• Make sure that you have selected the country code when calling an international
number.
I can't add a contact
• Make sure that your SIM card contacts are not full; delete some contacts or save
the contacts to the phone.
My callers can't leave messages on my voicemail
• Contact your network operator to check service availability.
I can't access my voicemail
• Make sure that your operator’s voicemail number is correctly entered in
"Voicemail number".
• Try later if the network is busy.
I can't send and receive MMS
• Check your phone storage as it might be full.
• Contact your network operator to check service availability and MMS parameters.
• Verify the server centre number or your MMS profile with your operator.
• The server centre may be swamped. Try again later.
SIM card PIN locked
• Contact your network operator to obtain the PUK (Personal Unblocking Key)
code.
I can't connect my phone to my computer
• Check to make sure the USB port is not broken. If it’s not working, try another
USB port on your computer.
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