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Troubleshooting ............
Before contacting the service center, here are some
instructions to help you troubleshoot your device:
• For optimal operation, fully charge the battery.
• To improve the tablet’s performance, remove
unnecessary files or apps on your tablet.
• Update your tablet's software, go to Settings >
System > System Update.
• Reset your tablet via Erase all data (factory reset).
Touch Settings > System > Reset > Erase all data
(factory reset). Another method is to hold down
the Power key and the Volume up key at the same
time when your tablet is powered off. All of your
tablet data will be lost permanently. It is strongly
advised to fully back up your tablet data before
resetting.
My tablet can't be switched on or is frozen
• If the tablet can't be switched on, charge for at
least 20 minutes to ensure the minimum battery
power needed. Then switch it on again.
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