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Your router guide
If you have a two-port socket (with separate ports
for broadband and telephone connections), after
removing the faceplate you must also remove the
plastic fi lter section beneath. Gently pull on this
section to expose the rear test socket where you
can connect your phone.
Once your telephone is connected, lift the handset
and listen for dial tone. If there is no dial tone,
or if you hear a noise like crackling, popping or
humming, contact us.
If there are no noticeable issues with the telephone service, connect your
broadband router to the test socket (using a standard micro fi lter) to see if this
resolves your broadband connectivity issues. If it does, this could indicate a
fault with, or damage to, your internal telephone wiring, particularly if you use
your router on an extension.
How to improve your Wi-Fi
Wireless set-up has a major impact on the broadband speed
you’ll get.
It’s recommended to plug your router into the master-socket and
connect your devices as close to the router as possible to get the
best possible wireless performance.
Turn off Wi-Fi on your device (or put it in aeroplane mode for a
few seconds), then switch the Wi-Fi back on. Also try restarting
your devices once in a while to help you get the best connection.
Your broadband speed is shared with every device using your
router. If four devices are using the internet at the same time,
they’ll get roughly a quarter of the available speed each. You
should check if you need all these devices connected to your
broadband, and disconnect them if not.
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