TEFAL Cocoon - Troubleshooting

12
TROUBLESHOOTING
Malfunction description Cause Solution
Appliance light is off and
appliance is not heating
Rice cooker is plugged in,
Send to authorised service
center for repair.
Rice cooker not plugged in.
Ensure the appliance is
plugged in correctly.
The green light is on and
appliance is not cooking rice
Problem with the light.
Send to authorised service
center for repair.
Control switch is not in the
cooking position.
Turn the control dial to the
cooking position.
Steam leakage during use
Lid is not closed correctly. Open and close the lid.
Steam valve not well
positioned or incomplete.
Stop the cooking (unplug
the product) and check the
valve is complete and well
positioned.
Lid or steam valve gasket is
damaged.
Send to authorised service
center for repair.
Rice half cooked or
overcooked
Too much or not enough
water compared to rice
quantity.
Refer to Cooking Guide
Table (Page 10) for water
quantity.
Automatic keep warm fails
(appliance stays in cooking
function).
Send to authorised service
center for repair.
• Only use the inner pot provided with the appliance.
• Do not pour water or put ingredients in the appliance without the
pot inside.
Caution: if inner bowl is deformed, do not use it anymore and get a replacement bowl
from the authorised service center.