26
Problems with your steam generator?
PROBLEMS CAUSES SOLUTIONS
The steam generator does not switch
on or the iron indicator light and the
«ON-OFF» light are not lit up.
The appliance is not switched on. Check that the appliance is plugged in
correctly to a working power socket and that
it is switched on. Press the «ON-OFF» button.
The «AUTO-OFF» system has activated after
30 minutes of non-use and has switched off
your steam generator.
Press the «ON-OFF» restart button located
under the control panel.
Water runs out of the holes in the
soleplate.
The soleplate is not hot enough. Wait for the thermostat light to stop flashing
before activating the steam control.
The water has condensed in the pipes because
you are using steam for the first time or you
have not used it for a few minutes.
Press the steam button while holding your
iron away from the ironing board until the
steam starts to come out.
Water streaks appear on the linen. Your ironing board cover is soaked with water as it
is not suited to the power of a steam generator.
Ensure that you have a suitable (vented
mesh) ironing board.
White streaks come through the
holes in the soleplate.
Scale is coming out of the boiler because it is
not being rinsed regularly.
Rinse the collector (see § descaling your
steam generator).
Brown streaks come through the
holes in the soleplate and stain
the linen.
You are using chemical descaling agents or
additives in the water for ironing.
Never add any products to the water tank
(see § What water can I use?).
Your linen is not rinsed sufficiently or you have
ironed a new garment before washing it.
Ensure linen is rinsed thoroughly to
remove any soap deposits or chemicals on
new garments which may be sucked up
by the iron.
Over use of the steam button Do not Hold down the steam button for too
long, particularly whilst the pump is pumping
more water into the boiler tank
The soleplate is dirty or brown and
may stain the linen.
You are using starch. Always spray starch on the reverse side of
the fabric to be ironed.
There is no steam or there is little
steam.
The water tank is empty (red warning light
flashing).
Fill the water tank and press the «OK» until
the light goes out.
The red «tank empty» button is
flashing even though the tank has
been filled.
You have not pressed the «OK» restart button. Press the «OK» restart button on the control
panel.
Steam comes out around the boiler. The boiler is not tightened correctly. Tighten the boiler but do not overtighten it.
The boiler seal is damaged. Contact an Approved Service Centre.
Steam or water is coming out from
under the appliance.
The appliance is faulty. Stop using the steam generator and contact
an Approved Service Centre.
The «Anti-scale» button is flashing
even though the boiler has been
rinsed.
You have not pressed the «OK» restart button. Press the «OK» restart button located under
the control panel.
The soleplate is scratched or
damaged.
You have put your iron down on a metal iron rest
or you have ironed over a zip or metal fastener.
Always stand the iron upright or on the iron
rest. Do not iron over a zip or metal fastener.
Your have cleaned your soleplate with an abra-
sive or metal pad.
See chapter «Cleaning the soleplate».
The red «tank empty» light is
flashing and the «ON-OFF» button
does not work.
The appliance has been stored in a cold place
(approximately <10C°).
Unplug the appliance. Wait 3 hours for the
appliance to reach room temperature.
2727
If you have any problems or queries please call our Customer Relations team first for
expert help and advice
0345 602 1454 - UK
(01) 677 4003 - Ireland
or consult our website - www.tefal.co.uk
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