14- IS THERE A PROBLEM ?
PROBLEMS POSSIBLE CAUSES SOLUTIONS
Never dismantle your iron : always take it to an Approved Service Centre
HELPLINE
If you have any product problems or queries with your product, please telephone our Customer
Relations team on : 0845 6021454 (UK) (Calls charged at local rate) - (01) 4751947 (Ireland)
Consult our web site: www.tefal.co.uk
• The thermostat light and the on/off switch
are not illuminated.
• The appliance is not switched on. • Check that your appliance is correctly
plugged in and press the illuminated on/off
switch (on the side of the base-unit).
• Water runs through the holes in the
soleplate.
• You are using the steam control button
before the iron is hot enough.
• Water has condensed in the pipes because
you are using steam for the first time or you
have not used it for some time.
• Over use of the turbo steam function
(which has cooled down the iron).
• Decrease the steam output while ironing at
low temperature (steam output control dial
on the control panel).
• Wait for the thermostat light to go out
before activating the steam control button.
• Press the steam control button away from
your ironing board until the iron produces
steam.
• Stop using the turbo steam function and
allow the thermostat light to come on and go
off again before using this function again.
• White streaks come through the holes in the
soleplate.
• Your boiler has a build-up of scale
because it has not been rinsed out
regularly.
• Rinse out the boiler after every 10 uses,
when the orange indicator light flashes (see
chapter 11). If your water is hard, increase the
frequency.
• Brown streaks come through the holes in
the soleplate and stain the linen.
• You are using chemical descaling agents or
additives in the water for ironing.
• Your linen is not rinsed sufficiently or you
have ironed a new garment before washing it.
• Never add this type of product in the
removable water tank or in the boiler (see our
recommendations regarding water to be used).
• Ensure linen is rinsed thoroughly to remove
any soap deposits or chemicals on new garments
which have been sucked up by the iron.
• The soleplate is dirty or brown and may
stain the linen.
• You are ironing at too high a temperature.
• You are using starch.
• See our recommendations regarding
temperature control setting.
• Always spray starch on the reverse side of
the fabric to be ironed.
• There is little or no steam. • The removable water tank is empty
(red “water tank empty” light on).
• The steam output control dial is set
at minimum.
• Fill the removable water tank and press the
“Restart” button located on the control panel.
• Increase the steam output (control dial on
the control panel).
• You have filled the tank but there is no
steam.
• The tank is not properly in place. • Check that the water tank is pushed firmly
into place (see section 3).
• The red “removable water tank empty” light
is on.
• You have not pressed the “Restart” button. • Press the “Restart” button on the control
panel.
• Steam escapes from the rinse plug. • The rinse plug has not been tightened
correctly.
• The rinse plug seal is damaged.
• Tighten the rinse plug correctly.
• Contact an Approved Service Centre to
order a new rinse plug seal.
• Steam escapes under the appliance. • The generator is faulty. • Stop using the generator and contact an
Approved Service Centre.
• The power cord does not fully retract. • The power cord has lost tension during
retraction.
• Pull the power cord out completely.
Press the button and guide the cord
with your free hand.
• Water streaks appear on the linen. • Your ironing table is saturated with water
because it is suited for the power of a
generator.
• Check that your ironing table is suitable
(gridded board which prevents condensing).
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