Nice Work, You’re All Done!
Our customer support agents are available 24/7 at
1-855-255-8828.
For additional installation instructions, videos and trouble-
shooting, please visit telus.com/SmartHomeGuides or
scan the QR code below.
Additional Support
LED Reference Guide
Power LED
Flashing
Solid
Off
Device powered on
Device powered off
Device booting
Data LED
Flashing
Solid
Off
Device transferring or receiving data over
Ethernet
No data is being transferred over Ethernet
Device transferring or receiving data over
Ethernet
Communication LED
Flashing
(slow)
Flashing
(5 quick blinks)
Solid
Off
Connected to TELUS SmartHome
No local or Internet connection
Local connection, no Internet
Communication test initiated
LED Reference Guide Troubleshooting (Factory Reset)
Wi-Fi LED
Flashing
Solid
Off
Active
Inactive
WPS mode
Z-Wave LED
Flashing
(quickly)
Solid
(15 seconds)
Flashing
(slowly)
Off
In Add mode
Normal operation
Adding new device
Device added
Device removed
In Remove mode
(Add process) (Remove process)
Additional states (All LEDs)
Flashing
(simultaneously)
Flashing
(escalating)
Reset in progress
Firmware upgrade in progress
NOTE
If you have issues connecting the device to a TELUS account,
power cycle the Automation Hub (unplug the power cable from the
Automation Hub and plug it back in to restore power). If issues
persist, reset the device to factory defaults.
Solid
30 seconds
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