TELUS PureFibre Internet

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Summary

Before You Get Started

Locate and Identify Fibre Terminal

Guide to finding and identifying the Nokia or Alcatel Fibre Terminal in your home.

Connect Fibre Terminal to Wi-Fi Hub

Instructions for connecting the Fibre Terminal to the TELUS Wi-Fi Hub using Ethernet cable.

Connect and Setup Wi-Fi Network

Steps to connect mobile devices and set up your Wi-Fi network using the TELUS My Wi-Fi App.

Connect Other Devices

Guide to connecting computers, smartphones, tablets, and Optik TV to the new Wi-Fi network.

Summary

Before You Get Started

Locate and Identify Fibre Terminal

Guide to finding and identifying the Nokia or Alcatel Fibre Terminal in your home.

Connect Fibre Terminal to Wi-Fi Hub

Instructions for connecting the Fibre Terminal to the TELUS Wi-Fi Hub using Ethernet cable.

Connect and Setup Wi-Fi Network

Steps to connect mobile devices and set up your Wi-Fi network using the TELUS My Wi-Fi App.

Connect Other Devices

Guide to connecting computers, smartphones, tablets, and Optik TV to the new Wi-Fi network.

Overview

Function Description
Important Technical Specifications (derived from the manual)
TELUS Wi-Fi Hub
Fibre Terminal (Nokia and Alcatel-Lucent models)
Usage Features
Maintenance Features

This document is an installation guide for the TELUS PureFibre Internet service and its associated TELUS Wi-Fi Hub. It provides step-by-step instructions for setting up the internet service and connecting various devices.

Function Description:

The TELUS PureFibre Internet service provides high-speed internet connectivity to homes using fibre optic technology. The TELUS Wi-Fi Hub acts as the central router, distributing the internet connection wirelessly (Wi-Fi) and via Ethernet cables to various devices within the home. The installation process involves connecting a Fibre Terminal (either Nokia or Alcatel-Lucent branded) to the TELUS Wi-Fi Hub, powering on the devices, and then configuring the Wi-Fi network. The guide also covers connecting other devices and provides troubleshooting information via status lights.

Important Technical Specifications (derived from the manual):

TELUS Wi-Fi Hub:

Connectivity: Supports both wired (Ethernet) and wireless (Wi-Fi) connections.
Wi-Fi Bands: Operates on both 2.4GHz and 5GHz radio frequencies, as indicated by the Wi-Fi light status.
Ports: Features a yellow LAN/WAN (4) port for connecting to the Fibre Terminal, and other LAN ports for wired devices. Power input is also present.
Status Lights:
- Internet Light:
  - Solid Red: No Fibre Connection / error.
  - Flashing Red: Factory reset in progress.
  - Solid Green: Has WAN connection and Internet connection.
  - Flashing Green: Device is booting up.
  - Flashing Purple: Firmware updating.
  - Off: No Power or LED brightness is set to be off.
- Wi-Fi Light:
  - Solid Blue: Both 2.4GHz and 5GHz radios are on.
  - Solid Purple: Either 2.4GHz radio or 5GHz radio(s) are on.
  - Solid Yellow: Wi-Fi is paused.
  - Off: No Power or LED brightness is set to be off.
  - Solid Red: Wi-Fi has been off or hardware issue.
  - Flashing Blue: WPS pairing – Data client.
  - Flashing Purple: WPS pairing – IPTV client.

Fibre Terminal (Nokia and Alcatel-Lucent models):

Function: Converts the fibre optic signal into an electrical signal for the Wi-Fi Hub.
Ports (Nokia): POTS 1, POTS 2, DATA 1, DATA 2, DATA 3, DATA 4, ON/OFF, POWER. Front view lights include PWR, BTRY, FAIL, DATA1, DATA2, DATA3, DATA4, NTWK, MGMT, POTS.
Ports (Alcatel-Lucent): POTS 1, POTS 2, LAN 1, LAN 2, LAN 3, LAN 4, ON/OFF, POWER. Front view lights include POWER, WAN, ALARM, LAN 1, LAN 2, LAN 3, LAN 4, VOICE.
Status Lights (Nokia): PWR, NTWK, and MGMT lights should be green for proper operation.
Status Lights (Alcatel-Lucent): POWER and WAN lights should be green for proper operation.

Usage Features:

Self-Installation: The guide is designed for users to install the service themselves, with clear, illustrated steps.
TELUS My Wi-Fi App Integration: Users are encouraged to download and use the TELUS My Wi-Fi App for initial setup and ongoing management of their Wi-Fi network, including changing network names and passwords, and setting up TELUS Boost Wi-Fi.
Wi-Fi Network Configuration: The guide details how to connect a mobile device to the Wi-Fi Hub using the default network name and password found under the lid, and then customize these settings via the app.
Device Connectivity: Instructions are provided for connecting various devices (computers, smartphones, tablets) to the new Wi-Fi network.
Optik TV Integration: Users installing Optik TV are advised to do so after setting up the internet, starting with the PVR.
Modem Replacement Guidance: Specific instructions are given for users replacing an existing modem, including reconnecting cables and troubleshooting Optik TV if applicable.

Maintenance Features:

Troubleshooting via Status Lights: The guide provides a comprehensive "Status light guide" for both the Internet and Wi-Fi lights on the TELUS Wi-Fi Hub, allowing users to quickly diagnose common issues (e.g., no fibre connection, Wi-Fi off, firmware update).
Support Contact Information: TELUS Technical Support numbers are provided for Quebec (310-1212) and BC/Alberta (1-888-811-2323) for assistance with installation or persistent issues.
Optimal Placement Guidelines: Recommendations for placing the TELUS Wi-Fi Hub include:
- In an open area.
- Not behind thick walls or heavy objects that could block the Wi-Fi signal.
- Ensuring good ventilation to prevent overheating.
Equipment Return Policy: Instructions are given for returning old hardware or TELUS equipment, specifying locations (Canada Post Office) and packaging requirements (provided bag in Quebec, any box in BC and Alberta, no shipping information or postage required).
Power Cycling: For Optik TV troubleshooting, users are instructed to unplug and replug the power cable to the Optik TV Digital Box.