TELUS Smart Hub Quick Guide

Makingaphonecall
TheSmartHubofferstheabilitytomaketelephonecallsvia
your4Gservice.Simplypickupthehandsetanddialthe
numberyouwishtocall.
Accessingvoicemail
Toaccessyourvoicemail,simplydialyour10-digitmobile
number.Whenprompted,enteryour
voicemailpassword.
NOTE: If your voicemail password is NOT recognized,
simply dial ##, followed by your 10-digit mobile number.
When prompted, enter your voicemail password.
FAQ’s
Ifyourequireadditionalsupportwithsettinguportroubleshootingyour
TELUSSmartHubpleasecallTELUSCustomerCareat1-866-558-2273
(Selectoption4andthenoption3)
1. AmIconnectedtotheTELUS4Gnetwork?
IfyourSmartHubisconnectedtotheTELUS4Gnetworkthe3GLEDlight
willbeashingblue.Ifitisnotashingbluethenfollowthestepsbelow.
A. Openyourwebbrowserandtypehttp://192.168.20.1intothe
addressbar.
B. Whenprompted,entertheusernameandpasswordtologin(the
defaultusernameandpasswordis“admin”)tothemanagement
console.
C. Clickon“BasicStatus”andyoushouldseethe3Gconnection
status“Connected”.
D. Ifyour3GConnectionStatusshows“Disconnected”,pleaseensure
thattheSIMisinsertedproperlyandthatyouhavea3Gsignal.You
mayneedtomoveyourSmartHubtoadifferentlocationinorderto
obtainastrongersignal.
2. Ican’tconnecttotheinternetviaWiFi.
IfyourSmartHubisconnectedviaWiFitheWiFiLEDwillbeblinkingblue
whenthereisdatabeingtransmitted.Ifitisnotblinkingbluethenyoumay
followthestepsbelow.
A. Conrmthatyou’reconnectedtotheSmartHubbytyping
192.168.20.1intotheaddressbarandpressenter.Ifyoureachthe
SmartHubloginscreen,youareconnectedtoWiFi.Ifnot,youwill
needtorecongureyourWiFiconnection(refertoConnectingvia
WiFiintheSettingUptheSmartHubsection)
B. Conrmthe3GLedandWiFiLEDaresolidblue.Ifnot,please
unplugyourSmartHubfor30secondsandconsultyouruser
manualtoconrmwi-ison.
C. EnsuretheSmartHubislocatedawayfromsourcesofinterference
suchascordlessphones,microwavesandfridges.
3. CanIusemySIMinadifferentdevice?
No,theSIMcardcanonlybeusedintheTELUSSmartHubthatyou
purchasedandcannotbeusedinanotherSmartHuborotherTELUS
wirelessdevices.
4. CanIsend/receivefaxfrommyTELUSSmartHub?
FaxserviceisnotasupportedfeatureontheTELUSSmartHub.
5. CanIuseacordlessphonewithmySmartHub?
Yes,upto5cordlessphonescanbesupportedbytheSmartHub
6. HowdoIretrievemyvoicemail?
Ifyouhavevoicemailmessageswaitingyouwillhearanintermittentdial
toneonyourphone.Ifyourphonehasamessagewaitingindicatorlight,it
willbelit.Toaccessyourvoicemaildialyour10digitmobilephonenumber.
Enteryourvoicemailpassword.Ifthekeysequenceforyourpasswordisnot
recognizedbythevoicemailsystem,dial##plusyour10digitmobilephone
number.Enteryourvoicemailpassword.
7. IamhavingtroubleconnectingtoVPN
Pleaserefertotheinsertintheboxtitled“TELUSSmartHub-UsingaVPN
connection”forVPNsetupinformation.
8. HowmanydevicescanIconnectviaWiFi?
Youmayconnectupto15devicesviaWiFi.
FormoreinformationandTroubleshootingtips,pleasevisit
www.telusmobility.com/supportorwww.netcomm.com.au/products/telus
ConnectingviaWiFi
Important note: Please refer to the Wireless security
card that is included in the box for connecting your WiFi
devices. It contains the Wireless Network Name (SSID)
and your password. This information is also located on
the bottom of the Smart Hub unit.
1. EnsureWiFiisenabledonyourdevice(computer/
laptop/smartphone/tablet).
2. Fromyourdevice,scanforwirelessnetworksinyour
area.Connecttothenetworknamethatmatches
theWirelessNetworkName(SSID)foundonthe
WirelessSecurityCard,forexample“TELUSSmart
Hub98”
3. Whenpromptedforyourwirelesssecuritysettings,
entertheWirelessSecurityKey(Password)listedon
yourWirelessSecurityCard.
Wireless Network Name (SSID):
Nom du réseau sans l (SSID):
xxxxxxxxxxxxxxxxxxxxxx
Wireless Security Key (WPA):
Clé de sécurité sans l (WPA):
xxxxxxxxxxxxxxxxxxxxxx
®/MD
Please note: The Wireless Security Key is
case sensitive.
4. Waitapproximately30secondsfortheconnection
toestablish.Youwillknowwhenyouareconnected
whentheWiFiLEDisblinkingblue.
5. ToconnectadditionaldevicesviaWiFi,repeatsteps
1through4.
Changingyourdevicesettings
(Optional)
ThroughtheSmartHub’swebuserinterfaceyoucan
changetheSmartHubsettingsbelowifyoudesire.
 Thepasswordforthewebuserinterface
 Yourwirelesssecuritysettings(WirelessNetwork
Name(SSID)andWirelessSecurityKey(Password)
 Portforwarding,VPN&otheradvancedsettings
1. OpenyourWebbrowserandtype192.168.20.1into
theaddressbarandpressenter.Thedefaultlogin
detailsare:
 username:admin
 password:admin
2. ConsulttheusermanualincludedontheCDinthe
boxforspecicinformationonhowtochange
thesesettings.
SettingUptheSmartHub
PhoneFunctions
ConnectEthernetCable
Usingcall-waiting
Whenyou’reonthephoneandreceiveanotherphone
call,youwillhearasingle,softbeep.Ifyoudonottake
theincomingcall,youwillhearanothersoftbeep10
secondslater.
To answer a call waiting call:
 Toconnecttotheothercallerpresstheash/recall
buttononyourphone,waitforthedialtoneandpress
thenumber2onyourphone.Youwillbeconnected
tothewaitingcall.Ifyoudonothaveaashbuttonon
handset,pressthehook,listenfordialtoneandpress
thenumber2onyourphone.
How do I end the call waiting call and return to the
original call?
 Presstheash/recallbuttonoyourphone,waitfor
dialtoneandpressthenumber1.Ifyoudonothave
aashbuttononhandset,pressthehook,listenfor
dialtoneandpressthenumber1onyourphone.
How do I start a 3 way call between a held call and an
active call?
 Presstheash/recallbuttononyourphone,waitfor
dialtoneandpressthenumber3Ifyoudonothave
aashbuttononhandset,pressthehook.Listenfor
dialtoneandpressthenumber3onyourphone.
For advanced calling features, please consult the user
manual on the included CD
YouareabletoconnecttoyourSmartHubviaawiredor
WiFiconnection.Followtheinstructionsbelowtosetup
yourconnection.
WiredconnectionwithEthernetcable
1. ConnecttheyellowEthernetcableprovidedtothe
portmarkedLANatthebackoftheSmartHub.
2. ConnecttheotherendoftheyellowEthernetcable
toyourcomputer.
3. Waitapproximately30secondsfortheconnection
toestablish.


TELUS Smart Hub Specifications

General

Brand	TELUS
Model	Smart Hub
Category	Switch
Language	English