Over current protection.
What to do:
Reduce the vehicle's charge current setting. If the issue persists, service is required.
For more information, see the installation guide for your Wall Connector.
(CC_a007)
Unable to charge - Input voltage too high
Voltage must be within Wall Connector rating
What this alert means:
Over or under voltage protection.
What to do:
Consult your electrician to ensure appropriate voltage on the circuit breaker that services the
Wall Connector.
For more information, see the installation guide for your Wall Connector.
(CC_a008)
Unable to charge - Input voltage too low
Voltage must be within Wall Connector rating
What this alert means:
Over or under voltage protection.
What to do:
Consult your electrician to ensure appropriate voltage on the circuit breaker that services the
Wall Connector.
For more information, see the installation guide for your Wall Connector.
(CC_a009)
Unable to charge - Input wired incorrectly
Input wiring to Wall Connector must be corrected
What this alert means:
Input miswired: possibly Line and Neutral are swapped.
What to do:
The wiring between the wall power and the Wall Connector has been incorrectly installed.
Consult your electrician.
For more information, see the installation guide for your Wall Connector.
Troubleshooting Alerts
243Consumer Information