This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with
the building wiring. This may be caused by a loose building wiring connection to the Wall
Connector and can be fixed quickly by an electrician.
To regain normal charge operation, try the following steps.
If the Wall Connector is plugged into a wall outlet, make sure:
•
The plug is fully inserted into the receptacle / outlet
• The plug / outlet area is not blocked or covered by anything
• There is no heat source nearby
If the issue persists or the Wall Connector is hard-wired, contact an electrician to inspect the
building wiring connection to the Wall Connector. They should make sure that all wires are
properly connected and torqued according to the installation guide for the Wall Connector.
For more information, see the installation guide for your Wall Connector.
(CC_a013)
Unable to charge - Charge handle too hot
Check charge handle or charge port for debris
What this alert means:
Over temperature protection (latcho).
What to do:
Make sure the connector is fully inserted into the charge inlet in the vehicle's charging port, is
not covered by anything, and there is no heat source nearby. If the issue persists in normal
ambient temperatures
(under 38°C), service is required.
For more information, see the installation guide for your Wall Connector.
(CC_a014)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1.
Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
Troubleshooting Alerts
245Consumer Information
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