2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds,
and turn the circuit breaker ON again. Then try reconnecting the Wall Connector to the
vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and
torqued according to the instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try
charging again by reconnecting the Wall Connector to the vehicle.
5.
If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
(CC_a015)
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1.
If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10
seconds, turn the circuit breaker ON again, then try reconnecting the Wall Connector to the
vehicle.
2.
If the issue persists and other charging equipment is available, plug the vehicle into another
Wall Connector or a Mobile Connector to determine if the vehicle is able to communicate
with other charging equipment.
3. If the issue persists, service is required.
For more information, see the installation guide for your Wall Connector.
(CC_a016)
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1.
If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10
seconds, turn the circuit breaker ON again, then try reconnecting the Wall Connector to the
vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another
Wall Connector or a Mobile Connector to determine if the vehicle is able to communicate
with other charging equipment.
3. If the issue persists, service is required.
Troubleshooting Alerts
246 MODEL Y Owner's Manual
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