Tesla MODEL Y 2022 - Charge port may not open when pressed; Unable to charge - Charge station not powered

• If attempting to charge at a private station (for example: charging at home) and power is
unable to be restored, contact an electrician.
If the equipment is powered, try charging the vehicle using dierent external charging
equipment.
• If the vehicle begins charging, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
As this alert is usually specific to external charging equipment and power sources, and it does
not typically indicate an issue with your vehicle that can be resolved by scheduling service, it is
recommended that you:
• Make sure the external charging equipment is powered.
•
Try charging with multiple, dierent types of charging equipment.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging
location, all of which can be located through the map on your vehicle's touchscreen display. See
Maps and Navigation on page 146 for more details. Additional third-party charging stations may
also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights,
refer to the product's Owner's Manual at Charging & Adapter Product Guides. If using other
external charging equipment, refer to the manufacturer's provided documentation for
troubleshooting tips.
(CP_a051)
Charge port may not open when pressed
Use another method to open the charge port
One of the charge port door sensors is not communicating properly. This may cause the charge
port to not recognize the request to open when the charge port door is pressed.
You can still use all other usual methods to open the charge port door:
• Request that the charge port door open using your vehicle touchscreen.
• Request that the charge port door open using your Tesla Mobile App.
• With your vehicle unlocked, press the charge handle button on any Tesla charge cable,
including a Wall Connector, Mobile Connector, or Supercharger.
•
Hold and press the trunk button on your key fob.
For more information, see Opening the Charge Port on page 183.
(CP_a053)
Unable to charge - Charge station not powered
Check power source or try a dierent station
Charging cannot begin because the charging equipment is not ready. A charge handle is
detected, but the charging station is not communicating with the vehicle. This issue could occur
because:
• The charging station is not powered.
Troubleshooting Alerts
256 MODEL Y Owner's Manual