Tesla MODEL Y 2022 - Page 265

It is recommended that any debris / foreign objects be removed. Afterward, try re-inserting the
cable into the charge port inlet. AC charging should no longer be limited, and DC Fast
Charging / Supercharging should be available.
If you have checked for and cleared any debris or foreign objects, but charging is still limited or
your vehicle will not charge at all, the charge port latch may be frozen. Press the Defrost Car
button in your Tesla Mobile App to defrost your vehicle for approximately 30 - 45 minutes. This
should help thaw any ice on the charge port latch so the charge cable can be properly inserted.
NOTE: Be sure to use Defrost Car in your Mobile App to defrost your vehicle. Adjusting the
climate control settings in your vehicle's touchscreen will not be as
eective.
As this alert usually indicates a temporary condition due to cold ambient temperature or a
charge port inlet obstruction, and it does not typically indicate an issue with your vehicle that
can be resolved by scheduling service, it is recommended that you:
•
Make sure the charge cable is fully inserted during charging.
•
Make sure any charge port inlet obstruction has been removed.
•
Press the Defrost Car button in your Tesla Mobile App to defrost your vehicle for
approximately 30 - 45 minutes before trying to charge again.
If the alert remains present, limited AC charging should still be available.
For more information on charging, see Charging Instructions on page 183.
(CP_a101)
Charge rate reduced - Wall connection hot
Outlet or Wall Connector wiring must be checked
High temperature detected by Wall Connector alerts indicate the building connection to the
Wall Connector is getting too warm, so charging has been slowed to protect the wiring and Wall
Connector.
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with
the building wiring. This may be caused by a loose building wiring connection to the Wall
Connector and can be
fixed quickly by an electrician.
To regain normal charge speed, contact an electrician to inspect the building wiring connection
to the Wall Connector. They should make sure that all wires are properly connected and torqued
according to the installation guide for the Wall Connector.
Wall Connector installation guides can be found here.
(CP_a102)
Unable to charge - Wall connection too hot
Outlet or Wall Connector wiring must be checked
High temperature detected by Wall Connector alerts indicate the building connection to the
Wall Connector is getting too warm, so charging has stopped to protect the wiring and Wall
Connector.
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with
the building wiring. This may be caused by a loose building wiring connection to the Wall
Connector and can be
fixed quickly by an electrician.
Troubleshooting Alerts
263Consumer Information